Open To Work
MELINA ROJAS
Louisville,KY
Work Preference
Summary
Bilingual customer service professional with extensive experience in quality assurance and production. Adept at maintaining high standards, resolving customer issues, and collaborating with teams to enhance efficiency. Proven track record in ensuring product quality while supporting customer needs in demanding environments.
Overview
27
27
years of professional experience
Work History
Production / Custodian
Cintas Corporation
03.2022 - Current
- Maintained cleanliness and safety standards throughout production areas.
- Operated production equipment according to company procedures.
- Performed routine inspections to ensure quality standards were met.
- Assisted team members in meeting daily production goals.
Quality Control Technician
Plastech Engineering
02.2012 - 08.2022
- Performed quality inspections to ensure products met specifications.
- Maintained accurate quality records and inspection reports.
- Collaborated with production teams to improve product quality and reduce waste.
Bilingual Customer Service Representative
Teletech
02.2008 - 12.2011
- Provided customer support in English and Spanish via telephone and email.
- Assisted customers with billing questions, inquiries, and issue resolution.
- Managed high call volumes while maintaining quality standards.
Machine Operator / Quality Control
Finishing Plus, Inc.
01.1999 - 01.2008
- Performed quality control inspections, documenting results to maintain product standards.
- Operated production machinery, ensuring adherence to company specifications for quality and efficiency.
- Assisted with setup, troubleshooting, and routine maintenance to ensure optimal machine performance.
Education
Phlebotomy + ECG Technician -
American National University
Louisville, KY01-2020
Basic Computer Course -
Wesley House Community Center
Louisville, KY01-2006
GED / High School Diploma -
Jefferson County Public Schools
Louisville, KY01-2003
Skills
- Production management
- Quality assurance
- Customer service and support
- Call center operations
- Data entry and analysis
- Microsoft Office proficiency
- Problem solving and critical thinking
- Attention to detail
- Time management strategies
- Team collaboration and synergy
- Effective communication
- Bilingual (English & Spanish)
Timeline
Production / Custodian
Cintas Corporation
03.2022 - Current
Quality Control Technician
Plastech Engineering
02.2012 - 08.2022
Bilingual Customer Service Representative
Teletech
02.2008 - 12.2011
Machine Operator / Quality Control
Finishing Plus, Inc.
01.1999 - 01.2008
Phlebotomy + ECG Technician -
American National University
Basic Computer Course -
Wesley House Community Center
GED / High School Diploma -
Jefferson County Public Schools