Melina Rosenholm
Contoocook,NH
Summary
Growth-focused professional with proven track record of achieving and exceeding sales targets in competitive markets. Well- versed in managing sales and customer service operations as well as generating substantial revenue through sourcing and closing new business prospects. Skilled in handling new / existing accounts, analyzing market trends, and cultivating enduring business relationships with stakeholders to achieve business objectives. Expert in assessing and addressing diversified needs, resolving queries and complaints, recommending best solutions / optimal products, and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Field Sales Representative
Prime Source Foods
2024.02 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
Outside Sales Representative
DOLE & BAILEY
2022.02 - 2023.09
- Maximize growth and retention of existing accounts through developing and nurturing client relationships within the UpperValley region of NH/VT to achieve predefined goals.
- Attained third position in company-wide sales rankings within first year for successfully exceeding $3M revenue with an impressive 18% gross profit margin to drive business success.
- Achieved highest client satisfaction by administering order processing, including inputting weekly orders and conducting thorough follow-ups in a professional manner.
- Implemented proactive prospecting strategies to identify and secure new business opportunities while delivering products when needed to increase sales revenue.
- Collaborated with procurement teams to optimize inventory management in accordance with customer demands to ensure high levels of customer satisfaction.
Customer Support Specialist
KING ARTHUR BAKING COMPANY
2020.10 - 2021.02
- Delivered exceptional customer service to King Arthur customers by processing orders from the catalogue and website to ensure timely and accurate fulfillment.
- Elevated customer satisfaction by providing extensive support and product expertise via Baker's Hotline, addressing inquiries, and offering baking advice through phone and email to improve baking experiences.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Culinary Specialist
WILLIAMS-SONOMA
2017.01 - 2020.01
- Offered engaging culinary experiences through strategically executing weekly captivating in-store demonstrations and culinary classes for children and adults as well as procuring requisite kitchen tools and ingredients to ensure positive participant engagement.
- Promoted product visibility by conceptualizing and developing visually appealing displays of seasonal products while educating clients on product lines to drive customer interest and sales.
- Crafted innovative menus tailored for summer camps and adult group classes while formulating recipes optimized for engaging social media posts to spread brand awareness and attract audience.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
Education
Bachelor Of Science - Food Marketing
Johnson & Wales University
Associate of Science - Culinary Arts
Johnson & Wales University
Skills
- Strong communication and problem-solving skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Overlook)
- Strategic Planning & Execution
- Revenue Boost & Enhancement
- Value-based Selling Approach
- Client Satisfaction & Expansion
Timeline
Field Sales Representative
Prime Source Foods
2024.02 - Current
Outside Sales Representative
DOLE & BAILEY
2022.02 - 2023.09
Customer Support Specialist
KING ARTHUR BAKING COMPANY
2020.10 - 2021.02
Culinary Specialist
WILLIAMS-SONOMA
2017.01 - 2020.01
Bachelor Of Science - Food Marketing
Johnson & Wales University
Associate of Science - Culinary Arts
Johnson & Wales University