MELINA R. RASCON

• Team & Operations Leadership: Direct daily operations and oversee a team of three employees, including two certified swim instructors, and one administrative coordinator responsible for scheduling, billing, and client communications.
• Website & Process Optimization: Designed and launched a comprehensive business website to streamline client onboarding, scheduling, and communication—resulting in improved operational efficiency and enhanced customer satisfaction.
• Organic Growth: Scaled client base by over 250 new students between the ages of 15 and 25 since 2022 through word-of-mouth referrals alone. Maintain a consistently full roster year-round, with a recurring summer waitlist since 2020, due to strong client retention and sustained demand.

• Supervised front-of-house operations during peak periods, ensuring smooth service, and strict compliance with health and safety standards.
• Collaborated with kitchen staff to ensure timely and efficient coordination of food service.
• Provided exceptional customer service by taking orders and serving guests at the bar and dining area, while maintaining cleanliness and organization of service spaces.
• Trained new employees on service protocols and operational procedures to uphold company standards.

A hospital and healthcare company providing personalized, evidence-based behavioral interventions.

• Delivered structured behavioral support to children and adults with developmental and behavioral disorders across clinical, virtual, and in-home settings.
• Assisted Board Certified Behavior Analysts (BCBAs) with the implementation of behavior intervention plans and accurate data collection for Functional Behavior Assessments (FBAs).
• Maintained confidential and timely communication with families, supervisors, and interdisciplinary teams to ensure alignment on treatment objectives.
• Fostered a safe, organized, and supportive environment—demonstrating strong crisis management, discretion, and interpersonal communication skills essential for residential leadership roles.