Melina Serrano
Covenant Security Solutions
SAINTPETERSBURG,FL
5
years of professional experience
Client-focused professional with experience assisting individuals during emergencies, conducting thorough incident documentation, coordinating communication across multiple departments, and working alongside healthcare providers, emergency responders, and community organizations. Strong background in crisis intervention, active listening, and problem-solving with a commitment to helping people access the resources and support they need to build better outcomes.
Work History
Unarmed Security Officer
1 Year 11 Months- Maintained detailed reports of daily activities, incidents, and observations.
- Enforced access control measures to regulate entry of individuals onto property.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
Commercial and Residential Cleaner
5 Months- Utilized eco-friendly cleaning products to promote sustainability and health in client environments.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations and minimizing waste.
- Collaborated with clients to address special requests or concerns, fostering strong professional relationships.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
Hospital Security Officer
1 Year 2 Months- Responded to emergencies, coordinating with medical personnel and law enforcement.
- Utilized surveillance systems effectively to monitor activities and identify potential threats promptly.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
High School Diploma
Associate of Arts - Business Administration And Management
Skills
Access control management
Incident reporting
Emergency response coordination
Facility security
Confidentiality compliance
Maintaining confidentiality
Reliable and responsible
Accomplishments
Suncoast Voices for Children | Volunteer & Community Advocate
- Collaborated with CEO Amber Slusser on an RHSTV segment highlighting the Opportunity Passport program and its benefits for youth transitioning from foster care.
- Educated the community about financial and educational resources available to current and former foster youth.
- Promoted awareness of programs designed to improve long-term stability and independence for vulnerable young adults.
- Collaborated with the City of St. Petersburg to promote community initiatives supporting foster youth.
- Recognized and introduced by Mayor Ken Welch during the 2026 State of the City address while highlighting Ready For Life’s Youth Opportunity Grant program.
- Represented Ready For Life at community events, increasing awareness of resources and opportunities available to current and former foster youth.
- Worked alongside nonprofit leaders, city officials, donors, and community partners to strengthen support for vulnerable young adults.
Timeline
Commercial and Residential Cleaner
Joy of Cleaning LLC
03.2025 - 08.2025Read More
Unarmed Security Officer
Covenant Security Solutions
09.2024 - CurrentRead More
Hospital Security Officer
Allied Universal Security Services
08.2021 - 10.2022Read More
St. Petersburg College
Associate of Arts from Business Administration And Management
Read More
MyCroSchool
High School Diploma
Read More