Melina Thanh Nguyen
Pearland,TX
Summary
Practice manager and nurse leader who drives operational performance, staff development, and patient satisfaction across primary care and inpatient settings. Manages budgeting, payroll, hiring, workflow, and quality measures while helping the team achieve strong revenue, KPI, and service results. Known for improving efficiency, safety, and care coordination.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Senior Practice Manager (Family Practice)
Memorial Hermann Medical Group
Pearland, Texas
05.2022 - Current
- Achieved 3.7 million net operating revenue in FY27, exceeding target by 8%.
- Led team to achieve high score in key performance indicators through effective strategy implementation.
- Managed financial performance, including budgeting, payroll, and expense tracking.
- Manage daily operations of a primary care clinic
- Responsible for recruiting, hiring, onboarding, training and performing staff performance
- Oversaw customer service experience, ensuring quality, safety, and satisfaction standards were met.
- FY27, leading the team with the distinguished in customer service score
- Responsible for maintaining office equipment and supplies to be appropriately functional
- Work in partnership and collaboration with other departments within the system and external to support the services.
Clinical Coordinator (Family Practice)
Memorial Hermann Medical Group
Pearland, Texas
01.2017 - 05.2022
- Oversees clinical workflow of the practice to ensure safe quality of care delivered
- Managed and collaborated with MA and providers to address quality gaps in patient care
- Supervised MA and PAR in daily operations to enhance practice efficiency
- Provided preceptorship and coaching to staff and providers to enhance their skills.
- Engaged staff to achieve customer service targets and improve patient satisfaction
Nurse Manager (Surgery/Telemetry-IMU)
Houston Methodist Hospital
Houston, Texas
03.2016 - 01.2017
- Led team to maintain safe, high-quality care, achieving zero incidents of CLABSI, CAUTI, and falls.
- Manage 30 beds of surgical-IMU/Telemetry Unit
- Directed team to achieve efficient admissions and discharges within established target goals.
- Improved customer satisfaction by guiding team to exceed service quality standards.
Charge Nurse (Cardiovascular IMU)
Baylor St. Luke's Medical Center
Houston, Texas
01.2006 - 03.2016
- Supported patient flow in 32-bed unit, helping maintain timely monitoring and quality nursing care.
- Coordinated admissions, transfers, and discharges to help open beds for incoming patients efficiently.
- Assisted supervision of 13 nurses and 6 PCAs to support quality patient care delivery.
Register Nurse (Intermediate Critical Care Unit))
Thomas Jefferson University Hospital
Philadelphia, PA
07.2002 - 01.2006
- Delivered patient care in Intermediate Critical Care Unit with 32 beds, managing ventilator support and telemetry monitoring for pre-heart and post-heart transplant patients.
- Oversaw patient care for SWAN, LVAD, and open heart surgery patients, monitoring sheath and ICD/PPM.
- Delivered bedside nursing care for Jefferson University Hospital patients.
- Administered medications and monitored patient responses per physician orders.
- Documented assessments, treatments, and care plans in electronic health records.
Education
MBA/MSN - Healthcare Administration
University of Phoenix
Phoenix, AZ11-2015
Bachelor of Science - Nursing
Thomas Jefferson University
Philadelphia, PA05-1998
Undergraduate -
Temple University
Philadelphia, Pennsylvania05-1996
Skills
- Primary care management
- Surgical bed management
- Acute and chronic care
- Patient flow optimization
- Operational efficiency
- Workflow management
- Clinic operations
- Budget administration and oversight
- Payroll management
- Staff management and development
- Performance evaluation and metrics
- Provider onboarding and training
- Quality improvement initiatives
- Regulatory compliance
- Effective communication skills
- Team collaboration
- Problem solving strategies
- Strategic planning and improvement
- Schedule management
Certification
- Texas Register Nurse License - Expired October 2026
- Pennsylvania Register Nurse License Expired October 2027
- Certified in BLS-scheduled for recertify
LANGUAGES
Fluent in Vietnamese
ACTIVITIES
Avon Walk Medical Team, Susan Komer, Mission Trip to Vietnam with Medicalaid Team, Weekly volunteer at the Buddhist Temple
Timeline
Senior Practice Manager (Family Practice)
Memorial Hermann Medical Group
05.2022 - Current
Clinical Coordinator (Family Practice)
Memorial Hermann Medical Group
01.2017 - 05.2022
Nurse Manager (Surgery/Telemetry-IMU)
Houston Methodist Hospital
03.2016 - 01.2017
Charge Nurse (Cardiovascular IMU)
Baylor St. Luke's Medical Center
01.2006 - 03.2016
Register Nurse (Intermediate Critical Care Unit))
Thomas Jefferson University Hospital
07.2002 - 01.2006
MBA/MSN - Healthcare Administration
University of Phoenix
Bachelor of Science - Nursing
Thomas Jefferson University
Undergraduate -
Temple University