MELINA USUGA
Fallon,NV
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and motivated employee eager to apply time management and organizational skills in various environments. Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of professional experience
Work History
RECEPTIONIST/SERVER
Mountain Ridge Country Club
West Caldwell, NJ
09.2020 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported management by resolving customer service issues to maintain guest satisfaction
- Collected reservation information and communicated updates to guests via mobile device or in-person.
ASSISTANT SUPERVISOR
NOCHES DE COLOMBIA RESTAURANT
Montclair, NJ
08.2022 - 01.2023
- Supporting the primary supervisor with day-to-day management and administrative functions, verifying employee schedules and ensuring new hires understand their roles and duties
- Handling phone calls regarding complaints and questions about orders or further escalations regarding services or products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Science - Business Administration
COUNTY COLLEGE OF MORRIS
Randolph, NJHigh School Diploma -
LIVINGSTON HIGH SCHOOL
Livingston, NJ04.2020
Skills
- Point of Sale (POS) system
- Office Management
- Administrative Support
- Teamwork and Collaboration
- Database Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
ASSISTANT SUPERVISOR
NOCHES DE COLOMBIA RESTAURANT
08.2022 - 01.2023
RECEPTIONIST/SERVER
Mountain Ridge Country Club
09.2020 - 08.2022
Associate of Science - Business Administration
COUNTY COLLEGE OF MORRIS
High School Diploma -
LIVINGSTON HIGH SCHOOL
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