Melina Vallejos
Fort Lauderdale,Fl
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 9 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Woundtech
07.2021 - Current
- Help set up events / Catering for meetings
- Ensure everything in office is running efficiently
- Manage all incoming clinician medical supply requests
- Order office / medical supplies
- Inventory / send marketing materials
- Receive, sort, and process incoming mail
- Open tickets with building management
- Answer / collect data from caller to transfer to correct department.
Billing Customer Service Rep
Fiserv
10.2020 - 12.2020
- Answer incoming billing, customer service calls in a proficient and professional manner
- Process Payments, refunds, disputes
- Update payment/account information
- Assist with online account
- Identify and resolve customers issues.
Administrative Assistant / Customer Service Rep
Pettineo Insurance Agency
01.2019 - 04.2020
- Customer Services to include answering phones, greeting customers
- Process and review insurance documentation and ensure all documents are completed
- Process Payments, Claims, Endorsements, Renewals and Cancellations
- Maintain office supply inventory
- Serve as a back-up for other jobs as necessary
- Gain in-depth and thorough understanding of Insurance Guidelines
- File and maintain customer insurance files
- Serve as a liaison between Lenders & underwriters
- Create / Endorse / Cancel Auto Quotes
- Daily Reports.
Customer Relationship Partner
Maersk Sealand
01.2018 - 01.2019
- Validating and confirming all ocean/air shipment bookings
- Managing shipments from origin to destination to ensure customer satisfaction
- Track, trace, and troubleshoot all loads that have not arrived into the yard
- Answer incoming customer phone calls and e-mails
- See that any special needs or problems are communicated to the Operations Staff to ensure proper fulfillment
- Update customer data, freight bills and spread sheets to ensure containers are scheduled for pickup and delivery to ensure on time deliveries
- Verifying that all
- Work with Dispatchers to resolve problems arising during the pick up or delivery of shipments
- Notify customers accordingly.
Bi-Lingual Customer Service Tele-Agent
Comcast
06.2016 - 12.2018
- Handle inbound calls with superior care
- Provide solutions in a timely manner
- Recommend products & services that would better quality of services
- Maintain knowledge of company philosophies, products, and systems
- Obtain, maintain, and retain customers.
Retail Sales Associate
Point of View
03.2015 - 06.2016
- Stay up to date with new products, promotions, and duties
- Process orders accurately on a POS
- Greet customers in a inviting fashion
- Remain competitive on sales floor
- Exceed quotas with a high volume per client
- Stock and maintain inventory
- Count profits at nights end, deposit cash drawer.
Customer Care
Alorica
10.2013 - 03.2015
- Resolve customer complaints
- Troubleshoot cable & internet
- Assists customers with billing inquiries
- Acquire new customers for RCN Cable
- Ensure customers are fully satisfied by the end of the call.
Back Stock Manager
Express
04.2013 - 09.2013
- Ensure inventory is stocked
- Daily Counts on inventory
- Make sure the back area was clean.
Education
North Miami Beach Senior High
Miami Gardens, FLSkills
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Good problem solving skills and decision making ability
- Good writing and comprehension skills
- Self-motivation, multi-tasking and organizational skills
- Office Administration
- Office Management
- Project Coordination
- Travel Coordination
- Expense Reporting
Qualifications Summary
- Proficient in the use of different computer programs such as Word, Power point, Excel
- Bilingual, fluent in Spanish and English
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Coordinator
Woundtech
07.2021 - Current
Billing Customer Service Rep
Fiserv
10.2020 - 12.2020
Administrative Assistant / Customer Service Rep
Pettineo Insurance Agency
01.2019 - 04.2020
Customer Relationship Partner
Maersk Sealand
01.2018 - 01.2019
Bi-Lingual Customer Service Tele-Agent
Comcast
06.2016 - 12.2018
Retail Sales Associate
Point of View
03.2015 - 06.2016
Customer Care
Alorica
10.2013 - 03.2015
Back Stock Manager
Express
04.2013 - 09.2013
North Miami Beach Senior High