Summary
Overview
Work History
Education
Skills
Certification
Related Courses
Timeline
Generic

MELINA VELA

San Antonio,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Seeking a new opportunity where I can utilize my experience and skill set to contribute to the success of a forward-thinking organization. Eager to bring my strategic vision, leadership capabilities, and dedication to excellence to a dynamic team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Texas Global Consulting
01.2024 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Baker

The Cheesecake Factory
10.2022 - 01.2024
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.


Baker

Crumbl Cookies
02.2022 - 10.2022
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Improved overall efficiency by assisting with staff training initiatives, sharing industry knowledge, and best practices with colleagues.
  • Contributed to a reduction in employee turnover by fostering a collaborative and supportive work atmosphere.
  • Boosted productivity levels by regularly maintaining baking equipment, ensuring proper functioning at all times for uninterrupted operations.
  • Enhanced team morale through active participation in staff meetings, offering valuable suggestions for improvements, and fostering open communication among colleagues.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Cashier

Chicken & Pickle
09.2021 - 01.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.

Education

The Culinary Institute of America

Skills

  • Adaptability to Change
  • Communication: Strong verbal and written communication skills for interacting with customers, suppliers, and team members
  • Team Collaboration: Proven ability to work well in a team, providing support and training to colleagues
  • Time Management: Strong ability to prioritize tasks and manage time effectively to meet deadlines

Certification

  • Food Handlers Certification, 10/01/21
  • Learn to Serve 360

Related Courses

  • Food Science CUSC 105
  • Café Savory Productions BAKE-115
  • Gastronomy APFS-155
  • Introduction to Hospitality MGMT-100
  • Individual & Production Pastry BAKE-215
  • Basic & Classical Cakes BAKE-205

Timeline

Sales Associate

Texas Global Consulting
01.2024 - Current

Baker

The Cheesecake Factory
10.2022 - 01.2024

Baker

Crumbl Cookies
02.2022 - 10.2022

Cashier

Chicken & Pickle
09.2021 - 01.2022

The Culinary Institute of America

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MELINA VELA