Melina Villarreal

Load planning for all AZ and regional loads for Tolleson and Buckeye facilities. Scheduling and coordinating driver and truck assignments to maximize productivity and maintain an organized schedule. Supervising shipments daily. Developing strategies to optimize utilization of available resources. Maintaining excellent working relationships with customers by efficiently responding to inquiries and complaints. Coordinating shipments and tracking progress to facilitate on time deliveries. Empowering employees to take ownership of their responsibilities leading to improved performance outcomes. Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them. Managing all staffing, equipment, and freight inventory to achieve timely and accurate delivery of goods and services.

Load planning for all AZ operation, Tolleson and Buckeye facilities. Scheduled and coordinated driver and truck assignments to maximize productivity and maintain an organized schedule. Planned and supervised shipments daily. Developed strategies to optimize utilization of available resources. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints. Coordinated shipments and tracked progress to facilitate timely delivery.

Dispatched drivers accordingly to ensure of on-time deliveries. Tracked orders and notified customers of status or potential delays. Resolved issues related to logistics and transportation. Prepared and processed loads to generate documentation and information required for customer shipments. Documented driver's shipment activities to enable tracking history and maintain accurate records.

Responded to high volume of phone calls and email requests. Partnered with vendor teams to solve real-time challenges and drive cohesive experience. Developed understanding of transportation management platforms to drive content integration. Developed and implemented process enhancements to drive continuous program improvement.

Worked at RUAN Transportation through a driver temp company (CDS). Recorded temperatures and fuel levels on trailers, closed loads, cleaned/stocked office and driver room. Did weekly driver schedules and trained new hires on reefer checking.

Taking orders, working cash registers, operating grills and fryers, while interacting with customers. Collaborated with team members to complete orders. Worked opening and closing shifts full time. Prepped foods, cleaned, organized, and stocked dinning room as well as the back of house to promote a clean image. Provided excellent customer service by greeting customers and meeting quality expectations. Trained new team members on procedures and customer service to create an optimum experience on board.

Hired as a hostess and promoted to a server. Interacted well with costumers and crew members. Made and served drinks, as well as served prepared foods to tables on a timely manner. Cleaned, organized, and stocked tables and back of house. Worked opening and closing shifts full time. Resolved customer complaints promptly and professionally to maintain positive reputation.