Summary
Overview
Work History
Education
Skills
Timeline
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Melina Wales

Melina Wales

Ashford,CT

Summary

Skilled Veterinary Technician with extensive experience at Oahu SPCA, adept in surgical assistance and medication administration. Excelled in providing compassionate care and client education, significantly enhancing patient outcomes. Demonstrated proficiency in laboratory skills and animal restraint, contributing to efficient clinic operations and positive client feedback.

Overview

3
3
years of professional experience

Work History

Veterinary Technician

Oahu SPCA
09.2023 - 01.2025
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.

Veterinary Assistant/Receptionist

Oahu Veterinary Clinic
02.2023 - 03.2024
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Restrained animals for examination and treatment.
  • Facilitated smooth daily operations by answering incoming calls through a multi line phone system, directing inquiries, and taking messages for veterinarians as needed.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.

Veterinary Receptionist

RVeterinary at Cross Creek
05.2022 - 12.2022
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Server

Colton’s Steakhouse
11.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Associate Degree - Veterinary Technology

Penn Foster College
Scottsdale, AZ

High School Diploma -

Wayland Public High School
Wayland, MA
05.2020

Skills

  • Medication administration
  • Surgical assistance
  • Vaccine administration
  • Medical history collection
  • General anesthesia monitoring
  • Laboratory skills
  • Surgical preparation
  • Medication dispensing
  • Intramuscular injection
  • Instrument pack sterilization
  • Canine and feline intubation
  • Animal restraint
  • Intravenous injection
  • Client education

Timeline

Veterinary Technician

Oahu SPCA
09.2023 - 01.2025

Veterinary Assistant/Receptionist

Oahu Veterinary Clinic
02.2023 - 03.2024

Veterinary Receptionist

RVeterinary at Cross Creek
05.2022 - 12.2022

Server

Colton’s Steakhouse
11.2021 - 05.2022

Associate Degree - Veterinary Technology

Penn Foster College

High School Diploma -

Wayland Public High School

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Melina Wales