Summary
Work History
Education
Skills
Languages
Timeline
Generic

Melina Westberry

Bradenton,FL

Summary

Dynamic and detail-oriented receptionist with proven organizational skills and a strong commitment to customer satisfaction at Hotel Los Ranchos. Expert in appointment scheduling and adept at managing multi-line phone systems, enhancing operational efficiency and fostering positive client relations. Recognized for creating welcoming environments and resolving issues promptly.

Work History

Receptionist

Nitro Art
2005 - 2009
  • Greeted and directed visitors, ensuring positive first impressions and a welcoming atmosphere.
  • Managed multi-line phone system, efficiently routing calls to appropriate personnel.
  • Scheduled appointments and maintained calendars for staff, optimizing time management.
  • Processed incoming mail and packages, coordinating distribution to relevant departments.
  • Maintained office supplies inventory, ordering replenishments to avoid shortages.
  • Assisted in organizing company events, enhancing team engagement and collaboration.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.

Front Desk Receptionist

Hotel Los Ranchos
1999 - 2005
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Maintained accurate reservation records using hotel management software to enhance operational efficiency.
  • Assisted in coordinating guest services, including concierge support and transportation arrangements.
  • Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
  • Monitored lobby area to maintain cleanliness and create a welcoming environment for visitors.
  • Handled cash transactions and processed payments with attention to detail and accuracy.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

Issa

No Degree - Mental Toughness

Nasm
01-2025

No Degree - Speed, Agility, Quickness

Nasm
Exline, IA
01-2020

No Degree - Personal Trainer

Issa
01-2018

High School

Instituto De Alajuela
Alajuela, Costa Rica
01-1998

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Receptionist

Nitro Art
2005 - 2009

Front Desk Receptionist

Hotel Los Ranchos
1999 - 2005

Issa

No Degree - Mental Toughness

Nasm

No Degree - Speed, Agility, Quickness

Nasm

No Degree - Personal Trainer

Issa

High School

Instituto De Alajuela