Summary
Overview
Work History
Education
Skills
Timeline
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Melina Yager

Pittsburgh,PA

Summary

  • Handling both incoming and outgoing chat inquiries. Delivering top-notch customer service in each interaction. Proficient in employing predefined chat scripts to effectively engage, connect, and educate customers. Exhibits exceptional skills in addressing customer queries or concerns, applying best practices for optimal communication, and ensuring thorough follow-up through chat. Dedicated to meeting and surpassing daily, weekly, monthly, or yearly key performance indicators.

Overview

14
14
years of professional experience

Work History

Live Chat Agent

Ver-A-Fast
02.2022 - Current
  • Met or exceeded chat, accuracy, and volume benchmarks on a consistent basis.
  • Asked probing questions to determine service needs.
  • Tracked activity in CRM to support quality assurance.

Survey Interviewer

Shiftsmart
01.2021 - 02.2022
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Followed scripted questionnaires verbatim to collect research data.

Home Health Aide

A&M Healthcare
11.2017 - 07.2019
  • Assisted home-bound individuals in maintaining personal dignity by helping with personal hygiene and care needs.
  • Managed catheter care and worked to support patient comfort and dignity.
  • Managed medication by arranging schedules and reminders.
  • Updated records continuously with patient vitals, behaviors and symptoms.

Veterinary Receptionist

Northern Pike Veterinary Hospital
07.2010 - 02.2011
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information.

Education

Medical Coding And Billing

Career Training Academy
Pittsburgh, PA

Veterinary Technology

Median School of Allied Health Careers
Pittsburgh, PA

Skills

  • CRM Software
  • Microsoft Office
  • Problem-Solving Abilities
  • Data Entry and Maintenance
  • Time Management
  • Appointment Scheduling
  • Tech Savvy
  • Compliance adherence

Timeline

Live Chat Agent

Ver-A-Fast
02.2022 - Current

Survey Interviewer

Shiftsmart
01.2021 - 02.2022

Home Health Aide

A&M Healthcare
11.2017 - 07.2019

Veterinary Receptionist

Northern Pike Veterinary Hospital
07.2010 - 02.2011

Medical Coding And Billing

Career Training Academy

Veterinary Technology

Median School of Allied Health Careers

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Melina Yager