Melina Nictejatl Garcia-Gomez
Cicero,IL
Summary
Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail, updating tracking spreadsheets and an expertise in MS Office.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Zara
CHICAGO, IL
12.2020 - Current
- Enhanced employee management by developing schedules.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Stock Room Associate
Zara
Chicago, IL
03.2018 - 12.2020
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Managed timely and effective replacement of damaged or missing products
- Completed cycle counts and full inventory audits
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Volunteered to assist store director with projects, demonstrating willingness to learn new tasks and increase skill levels
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Stocked merchandise each Monday and Thursday, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Simplified shipping and receiving processes, which boosted productivity 40%
Cashier
Chipotle
Cicero, IL
08.2013 - 08.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Prepared and submitted end-of-shift reports using Excel
- Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
- Greeted over 200 customers per day
Education
Bachelor of Arts - Business Administration And Management
DePaul University
Chicago, IL06.2024
Skills
- Exceptional time management skills
- Goal-oriented
- Excellent communication skills
- Fluent in Spanish
- Strong work ethic
- Basic administrative knowledge
- Schedule and calendar management
- Excellent planner and coordinator
- Verbal and written communication
- Adaptability
- Motivated team player
- Friendly demeanor
- Superior organization ability
- Innovative
- Microsoft Office Suite expert
- Deadline-driven
Timeline
Assistant Operations Manager
Zara
12.2020 - Current
Stock Room Associate
Zara
03.2018 - 12.2020
Cashier
Chipotle
08.2013 - 08.2016
Bachelor of Arts - Business Administration And Management
DePaul University
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