Melinda Trinidad
Customer Service Specialist
Deltona,FL
Summary
Highly dependable, Ethical and Detailed Office Administration Professional with over 35 years of customer service experience looking to join the team at Gastroenterology of Greater Orlando to grow with the company. Works effectively in cross-functional teams under minimal supervision with the ability to work in a fast-paced environment at maximum efficiency. Extensive experience in office/retail management, document control, HIPPA/OSHA compliance and fostering positive relations in the workplace and with customers.
Overview
29
29
years of professional experience
Work History
Assistant Office Manager/Lead Customer Service Representative
Prestige Construction and Plumbing Services
01.2014 - 12.2022
- Received an average of 50-60 customer calls daily on a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Customer concerns were followed up on and resolved in a timely manner.
- Scheduled company events/meetings, completed payroll weekly, and trained over 25 employees on company production software, policies, and performance standards.
- Collected client information including personal and financial information.
- Billed every phase of contract in a timely manner to insure timely receipt of payment.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Contractor /subcontractor proposals, completed project punch lists, transmittals and memorandums for organizational support.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
Medical Customer Service Specialist
Senior Medical Supplies
01.2010 - 10.2014
- Verified coverage with Medicare and/or Medicaid and processed all orders as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled escalated calls and customer complaints calmly, finding resolutions that satisfied both the company and the customers' needs.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Assistant Manager / District Manager Trainee /HR Associate
Best Buy Inc
01.1994 - 12.2004
- Managed over 120 employees as Operations Manager in all departments (Operations, Merchandising, Inventory, Sales).
- Monthly audit top scorer for region, top 10 in company of more than 900 stores.
- Handled all HR concerns and insured guidelines were met for OSHA.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Supported the General Manager as needed
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Admiral King High School
Lorain, OH 05.2001 -
Skills
Strong Customer Service/Relations
Excellent multi-tasking ability
Organizational Skills
Microsoft Office Proficiency
Excellent communication and interpersonal skills
Office Administration
Workflow Optimization
Scheduling appointments
Attention to Detail
Adaptability and Flexibility
HIPPA and OSHA Compliance
Efficient in Fast-Paced Environments
Documentation And Reporting
Require minimal supervision
Insurance verification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Office Manager/Lead Customer Service Representative
Prestige Construction and Plumbing Services
01.2014 - 12.2022
Medical Customer Service Specialist
Senior Medical Supplies
01.2010 - 10.2014
High School Diploma -
Admiral King High School
05.2001 -
Assistant Manager / District Manager Trainee /HR Associate
Best Buy Inc
01.1994 - 12.2004
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