Melinda Albano
Fairfield,CA
Summary
Experienced in customer service, I have developed skills in a fast-paced environment, consistently improving customer experiences and team performance. Seeking a new field to apply problem-solving abilities and leadership qualities. Committed to leveraging transferable skills to make a meaningful contribution in any new role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
NPI Program Manager
SMTC Corp
09.2023 - 02.2025
- Implemented risk mitigation strategies to ensure timely delivery of high-quality products within budget constraints.
- Managed stakeholder relationships, ensuring expectations were aligned with realistic project goals and delivering consistent updates on progress.
- Collaborated with engineering teams to optimize product designs for manufacturability while maintaining adherence to quality standards.
- Reduced product launch timelines with effective resource allocation and streamlined processes.
- Enhanced communication between departments, fostering a collaborative work environment for efficient project execution.
- Delivered successful NPI projects by coordinating cross-functional teams and implementing best practices in program management.
- Established performance metrics and conducted regular reviews to monitor progress and adjust as needed for optimal results.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Senior Customer Service Manager
Zno Inc.
09.2013 - Current
- Manage customer relationships : voice of the customer (VOC)
- Regularly interact with teams to coordinate delivering product on time and on budget
- Develop and maintain positive working relationship through daily contact
- Negotiate key issues with customer
- Key liaison between company and internal/external customers
- Exercise creative thinking and ideation to advance business performance
Administrative Assistant
Inn Ventures Property Management
01.2012 - 01.2013
- Payroll
- Human Resources
- General Office Management
Operations Manager
Im-Link Corp
01.2009 - 01.2012
- Analyze and process customer's new product
- Work with both customer and manufacturing to produce product in cost effective and expedited fashion
- Resolve any issues resulting from customer, manufacturing, supplier and/or internal relations
Senior Program Manager
Victron Inc/Oncore
01.2007 - 01.2008
- Responsible for management of customer accounts
- Manage customer product programs across internal and customer support teams
- Regularly interact with customers to coordinate
- Negotiate key issues with customer
- Key liaison between company and internal/external customers
- Regularly interact with production to coordinate delivering product on time
- New Product Introduction
- Supply Chain Procurement
Senior Account Manager
TTM Technologies
01.2003 - 01.2007
- Responsible for management of targeted accounts
- Manage customer product programs across internal and customer support teams
- Regularly interact with customers to coordinate delivering product on time and on budget
- Manage logistics of new product tracking, sales forecasting and cost reduction efforts
- Manage logistics of new product introduction, customer ramp ups, transition to production
- Review and process Engineering Change Orders
- Supply Chain Procurement
Senior Program Manager
Fine Pitch/Solectron
01.2000 - 01.2003
- Responsible for management of targeted accounts
- Target and win business in assigned account to maximize revenues and enhance customer satisfaction
- Regularly interact with customers to coordinate delivering product on time and on budget
- Manage logistics of new product tracking, sales forecasting and cost reduction efforts
- Manage logistics of new product introduction, customer ramp ups, transition to production
- Review and process Engineering Change Orders
- Supply Chain Procurement
Account Manager
Pemstar Manufacturing
01.1999 - 01.2000
- Responsible for negotiating, developing, communication, committing, and implementing a schedule for Customers orders based on manufacturing capacity and component lead time
- Focal person for communications between customer and manufacturing
- Review and process Engineering Change Orders
- Regularly interact with customers to coordinate delivering product on time and on budget
- Manage logistics of new product tracking, sales forecasting and cost reduction efforts
- Manage logistics of new product introduction, customer ramp ups, transition to production
- Review and process Engineering Change Orders
- Supply Chain Procurement
Skills
- PC user
- Microsoft
- SAP
- AGILE
- VIP
- Problem-solving skills
- Product launches
- Business forecasting
- Relationship management
Certification
- Project Management Professional (PMP) - Project Management Institute.
- Six Sigma Certification
Timeline
NPI Program Manager
SMTC Corp
09.2023 - 02.2025
Senior Customer Service Manager
Zno Inc.
09.2013 - Current
Administrative Assistant
Inn Ventures Property Management
01.2012 - 01.2013
Operations Manager
Im-Link Corp
01.2009 - 01.2012
Senior Program Manager
Victron Inc/Oncore
01.2007 - 01.2008
Senior Account Manager
TTM Technologies
01.2003 - 01.2007
Senior Program Manager
Fine Pitch/Solectron
01.2000 - 01.2003
Account Manager
Pemstar Manufacturing
01.1999 - 01.2000
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