MELINDA ALLEN
Ashburn,GA
Summary
Experienced Financial Counselor with a demonstrated history of working in the hospital & health care industry. Skilled in Event Planning, Customer Service, Team Building, Public Speaking, and Social Media. Strong healthcare services professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Certified Financial Counselor
Crisp Regional Hospital
10.2014 - Current
- Help patients qualify for Affordable Medical Insurance, Collect copays & deductibles; work with collection agency to obtain monies due, offers financial advice and assistance to patients regarding medical bills
- Liaison between patients and their insurance companies; often coordinating payments and answering questions from both parties
- Communicate with patients and insurance companies on the phone
- Appropriately document and report payment information
- Educate patients about payment options and financial assistance
- Negotiate and strategize patient payment arrangements
- Update patient accounts and balances; work pharmacies and pharmacy insurance programs to make sure prescribed medications are covered by the patient's financial resources; work hard to provide proper documentation so that medical treatments are covered by insurance or some other outside source; secure grants or financial aid for those in need of additional financial assistance.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Cashier
Walmart
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Floor Associate
Belk Department Store
11.2018 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Advanced Patient Access Specialist
Phoebe Putney Memorial Hospital Inc
08.2008 - 12.2013
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Prepared patient identification band and completed admissions papers.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Representative
Tift Regional Health System
08.1995 - 12.2002
- Register All Patients, collect deductibles and copays, work with case management and financial counselor (audit accounts correct and interview patients on their ability to pay)
Education
Certified Biller & Coder - Medical Assisting
South Georgia Technical College
Americus, GA08.2023
Associate of Applied Science - Business Technology
South Georgia Technical College
Americus, GA12.2018
Skills
- X Windows
- Leadership
- Staff Training
- Work Planning and Prioritization
- Cash Register Operations
- Evaluating Employee Work
- Patient Advising
- Teamwork and Collaboration
Accomplishments
Certifications
Presumptive Eligibility Specialist
Advanced Certified Patient Account Representative
Certified Application Counselor
Certified Patient Account Representative
Certified Financial Counselor
Timeline
Cashier
Walmart
09.2021 - 03.2022
Sales Floor Associate
Belk Department Store
11.2018 - 11.2020
Certified Financial Counselor
Crisp Regional Hospital
10.2014 - Current
Advanced Patient Access Specialist
Phoebe Putney Memorial Hospital Inc
08.2008 - 12.2013
Patient Access Representative
Tift Regional Health System
08.1995 - 12.2002
Certified Biller & Coder - Medical Assisting
South Georgia Technical College
Associate of Applied Science - Business Technology
South Georgia Technical College