Melinda Allen
Houston,TX
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Melanin Kat Virtual Assistant Services
04.2022 - Current
- Upheld the highest standard of confidentiality when handling sensitive information related to clients' personal or business affairs.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Conferred with approximately 15-20 customers by telephone, chat or email to provide information per day.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Monitored emails, organized inbox, and prioritized messages simultaneously for 4 different clients.
Flight Attendant
Spirit Airlines
08.2021 - 03.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered approximately 5-10 passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Box Office Manager
Southern Rep Theatre
09.2018 - 03.2020
- Coordinated special promotions or group discounts, attracting new audiences to performances and events.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Analyzed sales data to identify trends and optimize ticket pricing for maximum revenue generation.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
- Trained and motivated 5-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
Education
Bachelor of Arts - Theater Arts
Dillard University
New Orleans, LA05-2026
Skills
- Customer service
- Problem-solving
- Time management
- Microsoft office
- Data entry
- Document preparation
- Project management
- CRM management
- Basic accounting
- Calendar management
- Customer relations and communications
- Self motivation
Activities
- Sigma Gamma Rho Sorority Inc, Basileus, 2017-2018
- Sigma Gamma Rho Sorority Inc, Anti-Basileus, 2016-2017
- ISI Inc, Treasurer and Community Service Chair, 2023-2024
- Dean's List, 2015-2017; 2020-2023
Languages
Spanish
Limited Working
Timeline
Virtual Assistant
Melanin Kat Virtual Assistant Services
04.2022 - Current
Flight Attendant
Spirit Airlines
08.2021 - 03.2022
Box Office Manager
Southern Rep Theatre
09.2018 - 03.2020
Bachelor of Arts - Theater Arts
Dillard University
Similar Profiles
Courtney RheaumeCourtney Rheaume
Owner/Virtual Assistant at Behind The Screen Virtual Assistant ServicesOwner/Virtual Assistant at Behind The Screen Virtual Assistant Services
Leo Nhor BasijanLeo Nhor Basijan
Data Encoder at Virtual AssistantData Encoder at Virtual Assistant
Deanna PattonDeanna Patton
Owner & Assistant at Timely Virtual Assistant LLCOwner & Assistant at Timely Virtual Assistant LLC