Melinda Alonzo

• Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
• collected patients payments
• scheduled appointments for patients
• Promoted a positive work environment
• Answered calls/emails/faxes
• Customer Service
• Spoke to patients regarding their balance/payments
• used Tebra, Teams, and MedSender

*Manged financial operations for the business

*Ensuring accurate budgeting and timely invoice processing

*Updated reports, generated reports for the company database.

*Invoicing while using QuickBooks.

*Enhanced customer satisfaction by addressing inquires promptly and resolving issues professionally

*Dispatched drivers

*Booked/looked for loads for over the road drivers

*Employee/driver profiles

*ELD/Logs over view

*Invoicing all loads/data entry

*Following up on balances from customers/brokers

*Customer Service

*Accounts Payable/receivable

*Secretarial duties

*Answering all emails

*Answering phones

• Part time
• Delivered excellent customer service
• Addressed concerns effectively
• Admitted patients into their units
• Data entry
• Filling court documents
• Answered Multi-line phone system
• Locked up patient belongings
• FOID registrations.
• Insurance Verifications

• Customer Service
• Covered all receptions breaks
• Answered Multi-line phone system
• Answered emails/faxes and calls
• Send out patients statements
• Followed up on patients balance, and insurance payments.
• Called to get insurance benefits
• Dictations for the doctors
• Filled out disability forms/FMLA/and handicap forms
• Traveled w/ doctor to different site locations
• Check-in patients for appointments
• Took patients to their rooms
• Schedule appointments, surgery, or physical therapy.