Melinda Arnold
Fort Mitchell,KY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven experience in financial examination and risk analysis, with a passion for growth and efficiency to meet company needs and increase service value
Overview
19
19
years of professional experience
Work History
Aml/KYC Analyst
Citibank
Florence, KY
12.2020 - 09.2023
- Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
- Monitored customer accounts for suspicious activities and transactions based on established guidelines.
- Performed due diligence investigations to verify customers' identity, background, and source of funds.
- Analyzed client data from various sources including public databases and internal systems.
- Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
- Participated in periodic review of existing policies and procedures to ensure compliance with regulatory requirements.
- Prepared detailed documentation for all KYC reviews performed, including records of all customer interactions.
Citi Gold Customer Service Specialist
Citibank
Florence, KY
12.2018 - 12.2020
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Citi Business Customer Service
Citibank
Florence, KY
12.2017 - 12.2018
- Provided customer service support to business customers via telephone, email and live chat.
- Responded promptly and accurately to customer inquiries, complaints and requests for information.
- Maintained accurate records of customer interactions and transactions in a timely manner.
- Identified customers' needs, clarified information, researched every issue and provided solutions or alternatives within the time limits.
- Developed strong relationships with customers by understanding their individual needs.
- Ensured that all customer issues were resolved in an efficient and effective manner.
Credit Card Customer Service Representative
Citibank
Florence, KY
08.2016 - 12.2017
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Verified accuracy of customer information in order to ensure proper account management.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
Invoice Associate
Walmart
Ft Wright, KY
02.2005 - 08.2016
- Reviewed and verified invoices for accuracy and completeness.
- Processed vendor payments and reconciled vendor statements.
- Resolved discrepancies between invoice information and purchase orders.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
- Followed up on past due accounts receivable balances to ensure timely payment.
- Assisted in the preparation of annual financial statements related to accounts receivable activities.
- Reconciled customer accounts and prepared adjustments when necessary.
- Created journal entries for general ledger posting as required for month-end closing process.
- Ensured compliance with company policies, procedures, and applicable laws relating to accounts receivable activities.
Education
Associate of Business Management - Business Administration And Management
AmlBeckfield College
Florence, KY11-2013
Skills
- Leading Audits
- Assessing Compliance Risk
- Anti Money Laundering (AML)
- Customer Transactions
- Transaction Monitoring
Timeline
Aml/KYC Analyst
Citibank
12.2020 - 09.2023
Citi Gold Customer Service Specialist
Citibank
12.2018 - 12.2020
Citi Business Customer Service
Citibank
12.2017 - 12.2018
Credit Card Customer Service Representative
Citibank
08.2016 - 12.2017
Invoice Associate
Walmart
02.2005 - 08.2016
Associate of Business Management - Business Administration And Management
AmlBeckfield College