Melinda Arredondo
Santa Rosa,CA
Summary
Collaborative leader with over 20 years in the Clinical laboratory field with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Laboratory Support Services Manager
Saint Francis Hospital/ St. Mary's Hospital
2000.10 - Current
- Oversight of 30+ direct reports across two campus's including lab and pathology support staff
- Expertly plan coordinate, organize and direct all operations of the department including staffing and scheduling
- Monitor and post positions, interview and select candidates, onboard and orient them to the department.
- Provided thorough supervision for day-to-day operations of department in accordance with set policies and guidelines.
- Regularly evaluate employee performance, provide feedback and assisted, coach and disciplined staff as needed.
- Diligently monitor QA program to improve performance and maintain high standards of care.
- Maintain billing charge master and request new CDMs when needed, daily charge reconciliation , manual charge entry, and resolution of any billing issues through the eFR platform
- Maintenance for the Cerner LIS test database including addition of new test to test menu, updates to current test, mapping of billing codes , and other LIS functions
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
- Review and approve time cards for processing by payroll department.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
Lead Lab Assistant/Phlebotomist
Santa Rosa Memorial Hospital
2000.01 - 2002.10
- Lead over 15 staff in busy outpatient laboratory as phlebotomist
- Reviewed patient records for accuracy and completeness.
- Entering patient registration information accurately in to the LIS
- Packaged and shipped specimens to central lab daily.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Conducted venipuncture and other CT procedures.
- Managed inventory of lab supplies and chemicals, ensuring availability of necessary materials for timely completion of tests.
Education
Bachelor of Arts - Healthcare Management
University of Arizona Global Campus
Pheonix . AZ04.2025
Associate of Arts - Medical Assisting
Empire College
Santa Rosa, CA03.2002
Skills
- Technical knowledge
- Operations Management
- Staff Development
- Positive Attitude
- Reliable and Responsible
- Customer Service
- Problem-Solving
- Workplace Safety
- Goal-Oriented
- Multitasking and Organization
Skills
administrative support, billing, Budgeting, budget, Business Development, interpersonal and communication, computer training, Cost Control, clients, customer service, employee development and training, Staff training, filing, leadership, Team Lead, Logistics, marketing, meetings, Excel, Microsoft Office, office, Outlook, PowerPoint, Sharepoint, Windows, Word, payroll, personnel, Phlebotomist, phlebotomy, policies, problem solving skills, coding, QA, Quality Control, Quality Assurance, record keeping, reporting, scheduling, Self-motivated, spreadsheets, structured, Supervisor, Supervision, written
Certification
CPT 19864
Timeline
Laboratory Support Services Manager
Saint Francis Hospital/ St. Mary's Hospital
2000.10 - Current
Lead Lab Assistant/Phlebotomist
Santa Rosa Memorial Hospital
2000.01 - 2002.10
Bachelor of Arts - Healthcare Management
University of Arizona Global Campus
Associate of Arts - Medical Assisting
Empire College
CPT 19864
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