Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Hospice Social Worker & Volunteer Coordinator
Commonheart Hospice
12.2017 - Current
Maintained detailed records of patient progress, documentation of services and case notes.
Collaborated with healthcare providers to drive continuity of care.
Conducted in-home visits to provide supportive services.
Assisted patients in accessing housing, financial assistance and other community resources.
Managed caseload to satisfy multiple patients with diverse needs.
Worked with medical teams, patients and families to implement effective treatment plans.
Assessed risk factors of patients and made referrals for further services.
Facilitated family meetings to discuss patient care plans.
Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Completed psychosocial evaluations and needs assessments.
Participated in clinical supervision to maintain professional development.
Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
Developed individual treatment plans and provided counseling to patients.
Server
Carrabba's Restaurant
04.2012 - 11.2017
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
General Manager
Cheddar's Casual Cafe
06.2010 - 03.2012
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee evaluations, and contract details.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Education
Master of Social Work - Advanced Practice
Our Lady of The Lake University
San Antonio, TX
08.2019
Bachelor of Social Work - Generalist Practice
Our Lady of The Lake University
San Antonio, TX
12.2017
Associate of Applied Science - Pre-nursing
Northwest Vista College
San Antonio, TX
05.2015
Skills
Visiting Patient Homes
Disease Management Standards
Coaching Patients
Direct Counseling
Quality Assessments
Training and Teaching
Admitting Processes
Individualized Service Plans
Neglect Investigation
Behavioral Intervention Plans (BIP)
Gathering Referrals
Electronic Charting
Supportive Counseling
Coaching and Development
Case Planning and Management
Staff Meetings
Social History Intake Procedures
Hospice Education
Hospice and Palliative Care
Certification
CAPSW - Certified Advanced Practice Social Worker
Timeline
Lead Hospice Social Worker & Volunteer Coordinator
Care Transition Coordinator at Kare In Home Hospice / Vital Caring Group HospiceCare Transition Coordinator at Kare In Home Hospice / Vital Caring Group Hospice