Melinda Ashley
Albuquerque,NM
Summary
Meticulous Communications Supervisor with strong ability in effective leadership and professional team player. Displays good communication skills, decision making, interpersonal skills, and adaptability. Highly organized, proactive and punctual with team-oriented mentality. Detailed oriented and successful at handling multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor/Communications Training Officer
Dept. Of Public Safety/New Mexico State Police
10.2021 - Current
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Directed work, training, coaching, discipline and performance evaluation of communications dispatch team.
- Dispatched recruit officers involving mock scenarios at NM Law Enforcement Academy along with participating in mock scenes for recruit training.
- Accessed federal and local law enforcement information NMLETS/NCIC databases, obtained information regarding criminal history and relayed such information to field staff.
- Entered criminal record checks, driver's license numbers and warrants into NCIC database to fulfill officer requests.
- Managed public safety emergency units according to established procedures and policies using computerized aid dispatch system.
- Assisted Uniform Command Staff with planning and budgeting dispatch hours of operation for special events such as New Mexico State Fair, New Mexico Legislation sessions and Special Operations
- Gained extensive knowledge in data entry, analysis and reporting including new software programs and hardware
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in team setting, providing support and guidance.
- Managed shift schedules and assisted with dispatch floor coverage when needed including overtime
- Corresponded with other Supervisors to cover on-call coverage every week
- Reviewed and approved payroll for employees on weekly basis
- Interviewed, reviewed and recommended selection of new applicants
- Coordinated training schedules with supervisors and managers to optimize training initiatives and work-flow management for employees
- Checked equipment for malfunctions and coordinated repair or replacement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Utilized multi-radio channel and functions to conduct radio traffic
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Handled all delegated tasks, including 2nd party warrant checks, COVID logs, and CENCOM master list
- Supervised team of 11 employees and provided training focused on maximizing overall performance.
- Evaluated and adjusted over 10 routes based on daily needs for traffic hazards and severe weather conditions
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Generated call stats reports to track 911 landline/wireless and administrative calls for CENCOM including Las Vegas and Las Cruces centers to maintain proper records and documentation.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used CAD to track and maintain case incident numbers and logs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Skilled at working independently and collaboratively in a team environment.
Dispatcher II/Communications Training Officer
Dept. Of Public Safety/New Mexico State Police
05.2018 - 10.2021
- Maintained professionality and efficiency while working closely with leadership
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Took caller information, read associated computer information and documented vital details in Computer Aided Dispatch system (CAD)
- Utilized multi-radio channel and functions to conduct radio traffic
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Maintained contact with units on assignment to deliver further assistance and support when needed
- Disseminated weather information such as road closures and road conditions, HAZMAT, and Fatal teletypes
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Handled all delegated tasks, including 2nd party warrant checks, COVID logs, and CENCOM master list
- Interpreted GPS Coordinates geographical areas to field personnel using city, county, and state maps, Maintained CENCOM master list including Communications
- Interoperability folders
- Verified and updated COVID Log information
- Mentored and Coached new employees in areas where improvement was needed
- Conducted DOR's (Daily Observation Reports) for new employees which includes evaluating daily observations
- Tested and evaluated procedures to assess performance before, during and after training sessions
- Knowledge use of office equipment such as multi-line telephone system, copy-printer- fax machine, and shredder
- Handled personal and confidential information with absolute discretion
- Worked in dispatch environment with minimal or no supervision
Telecommunicator
McKinley County Metropolitan Dispatch Authority
11.2017 - 05.2018
- Maintained professionality and efficiency while working closely with leadership
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Dispatched calls for service to Police, Fire, and EMS units
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Maintained contact with units on assignment to deliver further assistance and support when needed
- Disseminated weather information such as road closures and road conditions, HAZMAT, and Fatal teletypes
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Interpreted GPS Coordinates geographical areas to field personnel using city, county, and state maps
- Knowledge use of office equipment such as multi-line telephone system, copy-printer- fax machine, and shredder
- Handled personal and confidential information with absolute discretion
- Worked in dispatch environment with minimal or no supervision,
- Maintained professionality and efficiency while working closely with leadership
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Dispatched calls for service to Police, Fire, and EMS units
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Maintained contact with units on assignment to deliver further assistance and support when needed
- Disseminated weather information such as road closures and road conditions, HAZMAT, and Fatal teletypes
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Interpreted GPS Coordinates geographical areas to field personnel using city, county, and state maps
- Knowledge use of office equipment such as multi-line telephone system, copy-printer- fax machine, and shredder
- Handled personal and confidential information with absolute discretion
- Worked in dispatch environment with minimal or no supervision
Dispatcher II
Dept. Of Public Safety/New Mexico State Police
08.2013 - 11.2017
- Maintained professionality and efficiency while working closely with leadership
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Maintained contact with units on assignment to deliver further assistance and support when needed
- Disseminated weather information such as road closures and road conditions, HAZMAT, and Fatal teletypes
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Interpreted GPS Coordinates geographical areas to field personnel using city, county, and state maps
- Knowledge use of office equipment such as multi-line telephone system, copy-printer- fax machine, and shredder
- Handled personal and confidential information with absolute discretion
- Worked in dispatch environment with minimal or no supervision
Telecommunicator
McKinley County Metropolitan Dispatch Authority
08.2011 - 08.2013
- Maintained professionality and efficiency while working closely with leadership
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Dispatched calls for service to Police, Fire, and EMS units
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Maintained contact with units on assignment to deliver further assistance and support when needed
- Disseminated weather information such as road closures and road conditions, HAZMAT, and Fatal teletypes
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Interpreted GPS Coordinates geographical areas to field personnel using city, county, and state maps
- Knowledge use of office equipment such as multi-line telephone system, copy-printer- fax machine, and shredder
- Handled personal and confidential information with absolute discretion
- Worked in a dispatch environment with minimal or no supervision,
- Maintained professionality and efficiency while working closely with leadership
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Dispatched calls for service to Police, Fire, and EMS units
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Maintained contact with units on assignment to deliver further assistance and support when needed
- Disseminated weather information such as road closures and road conditions, HAZMAT, and Fatal teletypes
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Interpreted GPS Coordinates geographical areas to field personnel using city, county, and state maps
- Knowledge use of office equipment such as multi-line telephone system, copy-printer- fax machine, and shredder
- Handled personal and confidential information with absolute discretion
- Worked in dispatch environment with minimal or no supervision
Retail Sales Associate
Cracker Barrel Old Country Store Inc
07.2011 - 02.2013
- Helped customers by answering questions and locating merchandise
- Followed all company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Completed all assigned training to stay updated on important policies and procedures
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Adhered to all company initiatives and achieved established goals for each.
Office Manager/Insurance Solicitor
Clay Fultz Insurance Agency
10.2003 - 04.2012
- Managed four team members on a shift, oversaw day-to-day office operations , including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
- Managed office budget to handle all needs, including inventory, postage and vendor services
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Performed basic accounting functions such as posting invoices, bank deposits, issuing checks and payments to vendors and companies
- Solicited auto, homeowners and commercial lines of insurance.
Bank Teller
Western Bank
07.2003 - 09.2003
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided customer records, account statements and copies of checks.
- Maintained accurate records of customer transactions in line with bank procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Processed customer transactions promptly, minimizing wait times.
Retail Store Supervisor
Xanterra Parks & Resorts
08.1998 - 07.2003
- Rotated merchandise and displays to feature new products and promotions.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted with hiring, training and mentoring new staff members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Liaised with store manager to set up visually appealing layout for store merchandise.
Education
Associate of Applied Science - Criminal Justice
Central New Mexico Community College
Albuquerque, NMAssociate of Applied Science - General Studies
San Juan Community College
Farmington, NMAssociate of Applied Science - General Studies
University of New Mexico
Gallup, NMHigh School Diploma -
Valley High School
Sanders, AZ05.1997
Skills
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Leadership
- Safety and Cleanliness Standards
- Teamwork and Collaboration
- Assigning Tasks
- Computer Proficiency and Microsoft Office
- Corrective Actions
- Adaptable and Flexible
- Training New Hires
- Management Advisement
- Organizational Standards
- Coaching and Development
- Training Initiatives
Certification
- Intro to Managing a Team - May 2024
- Holding Productive Meetings - May 2024
- APCO/NENA - April 2024
- Violent Persons File (VPF) - April 2024
- NCIC Full Access - April 2024
- TAS Target Alert Service - February 2024
- Restless Headset - May 2023
- Active Shooter Response for PSAP - April 2023
- NM Dept. of Homeland Security: Advanced Incident Command System ICS 400 - March 2023
- Master the Art of Verbal Communication - March 2023
- Stepping Up: A Guide for New Managers and Supervisors - March 2023
- Listening with Empathy - February 2023
- FEMA: National Response Framework ICS 800 - November 2022
- NM Dept. of Homeland Security: Intermediate Incident Command System ICS 300 - November 2022
- Interactions with Persons with Mental Impairments - November 2022
- Basic Peer Support (NMDPS Accreditation) - November 2022
- Civil Rights State Personnel (EEO) - November 2022
- Resolving Conflict with Coworkers - October 2022
- SHARE HCM Employee Self Service - October 2022
- Target Alert Service (TAS) - May 2022
- Hazwoper - March 2022
- Association of Public Safety Communications Officials (APCO) Training - May 2022
- Advanced CTO Training & Coaching Competencies - September 2021
- Communications Training Officer (CTO) - April 2021
- Defensive Driving - January 2021
- 1st Line Supervision & Management - October 30, 2020
- Certified License Dispatcher, New Mexico Law Enforcement Academy, #13-0052-PST - August 2013
- FEMA Introduction to Incident Command System: National Incident Management System ICS 700 - July 2013
- FEMA Introduction to Incident Command System: Single Resources and Initial Action Incident ICS 200 - July 2013
- FEMA Introduction to Incident Command System ICS 100 - July 2013
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Navajo
Native or Bilingual
Timeline
Dispatch Supervisor/Communications Training Officer
Dept. Of Public Safety/New Mexico State Police
10.2021 - Current
Dispatcher II/Communications Training Officer
Dept. Of Public Safety/New Mexico State Police
05.2018 - 10.2021
Telecommunicator
McKinley County Metropolitan Dispatch Authority
11.2017 - 05.2018
Dispatcher II
Dept. Of Public Safety/New Mexico State Police
08.2013 - 11.2017
Telecommunicator
McKinley County Metropolitan Dispatch Authority
08.2011 - 08.2013
Retail Sales Associate
Cracker Barrel Old Country Store Inc
07.2011 - 02.2013
Office Manager/Insurance Solicitor
Clay Fultz Insurance Agency
10.2003 - 04.2012
Bank Teller
Western Bank
07.2003 - 09.2003
Retail Store Supervisor
Xanterra Parks & Resorts
08.1998 - 07.2003
Associate of Applied Science - Criminal Justice
Central New Mexico Community College
Associate of Applied Science - General Studies
San Juan Community College
Associate of Applied Science - General Studies
University of New Mexico
High School Diploma -
Valley High School
- Intro to Managing a Team - May 2024
- Holding Productive Meetings - May 2024
- APCO/NENA - April 2024
- Violent Persons File (VPF) - April 2024
- NCIC Full Access - April 2024
- TAS Target Alert Service - February 2024
- Restless Headset - May 2023
- Active Shooter Response for PSAP - April 2023
- NM Dept. of Homeland Security: Advanced Incident Command System ICS 400 - March 2023
- Master the Art of Verbal Communication - March 2023
- Stepping Up: A Guide for New Managers and Supervisors - March 2023
- Listening with Empathy - February 2023
- FEMA: National Response Framework ICS 800 - November 2022
- NM Dept. of Homeland Security: Intermediate Incident Command System ICS 300 - November 2022
- Interactions with Persons with Mental Impairments - November 2022
- Basic Peer Support (NMDPS Accreditation) - November 2022
- Civil Rights State Personnel (EEO) - November 2022
- Resolving Conflict with Coworkers - October 2022
- SHARE HCM Employee Self Service - October 2022
- Target Alert Service (TAS) - May 2022
- Hazwoper - March 2022
- Association of Public Safety Communications Officials (APCO) Training - May 2022
- Advanced CTO Training & Coaching Competencies - September 2021
- Communications Training Officer (CTO) - April 2021
- Defensive Driving - January 2021
- 1st Line Supervision & Management - October 30, 2020
- Certified License Dispatcher, New Mexico Law Enforcement Academy, #13-0052-PST - August 2013
- FEMA Introduction to Incident Command System: National Incident Management System ICS 700 - July 2013
- FEMA Introduction to Incident Command System: Single Resources and Initial Action Incident ICS 200 - July 2013
- FEMA Introduction to Incident Command System ICS 100 - July 2013
- [Area of certification], [Company Name] - [Timeframe]
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