Melinda Auterson
Newberg,OR
Summary
Dynamic professional with extensive experience in customer relations and office administration, notably at Owen Eye Care. Proven ability to enhance operational efficiency and streamline appointment scheduling. Skilled in data entry and organization, fostering a service-oriented environment that boosts patient satisfaction and supports team productivity.
Overview
9
9
years of professional experience
Work History
Eye Care Receptionist
Owen Eye Care
05.2025 - Current
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Assisted in maintaining patient records and confidentiality.
- Provided clerical support, including filing and document management.
- Answered phone calls and addressed patient inquiries promptly.
- Coordinated referrals and follow-up appointments for patients.
- Ensured waiting area remained organized and welcoming for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Training Manager
West Coast Self Storage
06.2022 - 05.2025
- Developed and implemented training programs to enhance employee skills and productivity.
- Conducted needs assessments to identify training gaps and improve workforce performance.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Evaluated training effectiveness through feedback and adjusted programs accordingly.
- Collaborated with management to align training initiatives with organizational goals.
- Trained new hires to perform cross-training exercises with experienced workers.
- Operated property within budgeted income and expense guidelines.
Store Manager
American Retail Services
02.2018 - 05.2022
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through effective replenishment strategies.
- Trained and mentored staff, fostering a collaborative work environment focused on development.
- Developed and implemented sales strategies that enhanced product visibility and increased revenue.
- Ensured compliance with safety regulations and operational standards to maintain a secure environment.
- Cultivated relationships with key vendors, negotiating favorable terms to optimize procurement costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
U-Haul
09.2016 - 01.2018
- Supervised daily store operations, ensuring high standards of customer service and store presentation.
- Trained and mentored team members in sales techniques and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce excess.
- Developed staff schedules to enhance productivity while managing labor costs effectively.
- Led initiatives to improve workflow efficiency, resulting in enhanced customer satisfaction ratings.
- Collaborated with upper management on strategic planning for store growth and community engagement efforts.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
High School Diploma -
Newberg High School
Newberg, ORSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Mail handling
Timeline
Eye Care Receptionist
Owen Eye Care
05.2025 - Current
Training Manager
West Coast Self Storage
06.2022 - 05.2025
Store Manager
American Retail Services
02.2018 - 05.2022
Assistant Store Manager
U-Haul
09.2016 - 01.2018
High School Diploma -
Newberg High School