Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Bagdonas

De Witt

Summary

Dynamic Project Coordinator at Data Dimensions with a proven track record in performance monitoring and workload management. Successfully led multiple projects to timely completion while fostering team collaboration. Adept at budget coordination and leveraging strong communication skills to enhance project outcomes and client satisfaction. Committed to driving efficiency and excellence in every endeavor.

Overview

20
20
years of professional experience

Work History

Project Coordinator

Data Dimensions
06.2022 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Customer Service Representative

Hy-Vee
07.2019 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.

Census Enumerator

US Census Bureau
07.2020 - 10.2020
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Attended team meetings to develop job knowledge.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Leveraged smartphones to record information.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Coded data from participant interviews.

Deli Clerk

Randy's Neighborhood Market
10.2018 - 07.2019
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at counter to fulfill requests and answer questions.

Internship Trainer

Family Resource Counseling Center
08.2018 - 12.2018
  • Developed employment opportunities using customized, supported and direct placement approaches.
  • Liaised with interns to discuss issues and solve problems.
  • Partnered with department managers to help intern gain competencies and confidence.
  • Cultivated natural support in workplace and community for interns with disabilities.
  • Attended job orientation with intern and reiterated policies and practices to facilitate successful work experience.
  • Helped clients when entering the domestic violence shelter.

DOT Courier

Federal Express
06.2010 - 11.2013
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Verified package information to check for accuracy and completeness.
  • Delivered packages to customer doorsteps and business offices.

Truck Driver

Hahn Redi-Mix
09.2008 - 05.2010
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Customer Service Representative

Hy-Vee
09.2005 - 12.2008
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Relief Postmaster

USPS
05.2006 - 08.2008
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed rent collection and billing for 150 post office boxes.
  • Developed and maintained detailed reports of all post office activities.
  • Issued and cashed daily money orders.
  • Efficiently and kindly handled customer complaints and issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
06-2019

Skills

  • Performance monitoring
  • Forecasting
  • Virtualization
  • Budget coordination
  • Workload management
  • Team leadership

Timeline

Project Coordinator

Data Dimensions
06.2022 - Current

Census Enumerator

US Census Bureau
07.2020 - 10.2020

Customer Service Representative

Hy-Vee
07.2019 - 06.2022

Deli Clerk

Randy's Neighborhood Market
10.2018 - 07.2019

Internship Trainer

Family Resource Counseling Center
08.2018 - 12.2018

DOT Courier

Federal Express
06.2010 - 11.2013

Truck Driver

Hahn Redi-Mix
09.2008 - 05.2010

Relief Postmaster

USPS
05.2006 - 08.2008

Customer Service Representative

Hy-Vee
09.2005 - 12.2008

Bachelor of Science - Psychology

Liberty University

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