Melinda Bailey
NEW PALESTINE,IN
Summary
Dynamic customer service professional with a strong work ethic and proven success at GBC Banking Company. Expert in cash handling and transaction processing accuracy, I foster client loyalty through exceptional service and relationship building. Recognized for enhancing operational efficiency and maintaining compliance with banking regulations while managing high-volume transactions.
Overview
38
38
years of professional experience
Work History
Teller/CSR
GBC BANKING COMPANY
02.2014 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Delivered exceptional customer service, resolving inquiries and enhancing overall client satisfaction.
- Managed cash drawer, maintaining accurate records and balancing funds at the end of each shift.
- Trained new tellers on operational procedures and customer service best practices to ensure consistency.
- Identified opportunities for process improvements, streamlining transaction workflows to enhance efficiency.
- Monitored daily operations, ensuring adherence to bank policies and identifying areas for operational enhancement.
- Developed strong relationships with clients, fostering loyalty through personalized service and support initiatives.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
CSR
Alpine Access - Call Center
01.2006 - 09.2013
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call traffic, maintaining composure in fast-paced environment.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up.
- Collaborated with team members to improve response times and service quality.
- Implemented feedback mechanisms to identify areas for process improvement within service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Analyzed customer feedback to identify areas for service improvement.
Certified Medical Assistant
NORTHEAST FAMILY PHYSICIANS
03.1988 - 01.1991
- Administered patient care, including vital signs monitoring and medical history documentation.
- Coordinated appointments and managed patient flow to enhance clinic efficiency.
- Assisted in laboratory procedures, ensuring compliance with safety protocols and regulations.
- Educated patients on treatment plans, medications, and preventive care practices.
- Streamlined administrative processes, improving appointment scheduling accuracy by implementing new software tools.
- Collaborated with healthcare providers to ensure comprehensive patient care and follow-up plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Education
No Degree - CERTIFIED MEDICAL ASSISTANT
ARISTOTLE
Indianapolis, INSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash counting
- Goal-oriented focus
- Cash drawer balancing
- Patience and empathy
- Relationship building and management
- Compliance, banking laws, and regulations
- Stress tolerance
- Cash handling
Timeline
Teller/CSR
GBC BANKING COMPANY
02.2014 - Current
CSR
Alpine Access - Call Center
01.2006 - 09.2013
Certified Medical Assistant
NORTHEAST FAMILY PHYSICIANS
03.1988 - 01.1991
No Degree - CERTIFIED MEDICAL ASSISTANT
ARISTOTLE