Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Melinda Baker

Shelbyville,IN

Summary

I have management experience with truck drivers, teammates, I put together paperwork, filed, and supervised workers for safety reasons and timely reasons. I talked to customers about delivery, late trucks, missing trucks, agr parts.

I tend to build personal and professional relationships quickly, getting along with people is what i do best, I am always willing and able to try new and problem solve if I can't I will figure it out. During my childhood and even some of my adulthood I dealt with many different children and needs of children I was raised by parents who worked in the foster industry.

The people that have come in my life love how positive I remain. I am very friendly and kind even when it is hard I try to stay thinking about how people feel and want to be treated at all times.

Overview

12
12
years of professional experience

Work History

Receptionist

YMCA
Shelbyville, IN
11.2021 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained building security by monitoring logbook and issuing visitor badges.

Shipping Lead

Pilkington NSG
Franklin, IN
08.2012 - 04.2018
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with vendors to schedule more than [Number] daily pickups and [Number] weekly deliveries.
  • Sent booking requests to freight forwarders and generated bills of lading.
  • Communicated between customers, suppliers and shipping companies to check on deliveries.
  • Kept team on-task and operating according to tight schedules.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL.
  • Stayed up to date on freight and shipping practices and regulations.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.

Line Lead

Pilkington NSG
Shelby, IN
08.2012 - 03.2018
  • Assisted in training new employees and implementing procedural changes.
  • Monitored product quality to achieve superior quality reputation.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages and maximize productivity.
  • Communicated shift handover information to Line Leads so that all parties were aware of what tasks needed to be completed.
  • Maintained discipline through enforcement of company policies.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Monitored employee actions for adherence to safety procedures.

Education

GED -

Shelbyville Sr High School
Shelbyville, IN
02.2022

Skills

  • Employee Timesheet Processing
  • Telephone Etiquette
  • Delivery Coordination
  • Health Care System
  • Office Management
  • Microsoft Access
  • Library Opening and Closing
  • Multitasking and Time Management
  • Directing Calls
  • Record Sorting and Filing
  • Confidentiality and Data Protection
  • Calendar Management
  • Call Answering and Routing
  • Verbal and Written Communication
  • Material Flow Management
  • Answering and Directing Calls
  • Multi-Line Telephone Systems
  • Answering Phones
  • Reading Comprehension
  • Positive Attitude and Energetic
  • Microsoft Word
  • Time Management
  • Document Control
  • Supply Inventory Control
  • Damage and Defect Inspections
  • Google Drive
  • Event Planning
  • Greeting and Seating Clients
  • Filing

Accomplishments

I recently went back to school to receive my diploma to better mine and my families lives. I was out of school for 15 years and accomplished something that not everyone can. I scored high on most of the things I struggled in while I was in school. I am ready for the next chapter in my life.

My children seeing me accomplish more than i ever thought I would is the best accomplishment ever, raising a happy and healthy family is the hardest and best thing that I've ever done.

Timeline

Receptionist

YMCA
11.2021 - Current

Shipping Lead

Pilkington NSG
08.2012 - 04.2018

Line Lead

Pilkington NSG
08.2012 - 03.2018

GED -

Shelbyville Sr High School

Similar Profiles

CREATE PROFILE
Melinda Baker