Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Lopez

Mission,TX

Summary

Highly observant Fire Watcher checks for and controls sparks after welder or burner cuts and welds or performs other operations posing fire hazards in workplace. Effectively performs duties to prevent flammable materials from ignition sources. Meets or exceeds safety, production and quality goals while adhering to environmental guidelines and policies and procedures in non-climate controlled work environment.

Overview

14
14
years of professional experience

Work History

Firewatch

Thorpe Plant Services
01.2024 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Member Service Representative

Security First Credit Union
05.2022 - 12.2023
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Proved successful working within tight deadlines and a fast-paced environment.

Personal Banker

Wells Fargo
04.2018 - 12.2020
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Monitored accuracy of customer information in system.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Explained account terms and conditions to customers.
  • Verified customer identity and reviewed documentation for accuracy.
  • Responded to customer inquiries regarding new accounts and account services.
  • Activated new accounts and issued customer identification numbers.
  • Greeted customers and delivered information about new account processes.

Teller

Wells Fargo
11.2015 - 04.2018
  • Referred customers to other banking departments for specialized services.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Educated customers on online banking and mobile banking applications.
  • Educated customers on use of banking website and mobile apps.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Developed and maintained courteous and effective working relationships.

Store Manager

First Cash Pawn
12.2011 - 07.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

Mission High School
Mission, TX
05-1995

Skills

  • Relationship building
  • Customer support
  • Customer service
  • Public safety awareness
  • Transaction processing
  • Hazardous materials handling
  • Account management
  • Dispute resolution
  • Issue resolution
  • Translation and interpretation services
  • Multitasking Abilities
  • Product education
  • Policies and procedures adherence
  • English-Spanish fluency
  • Teamwork and collaboration
  • Dependable and responsible

Timeline

Firewatch

Thorpe Plant Services
01.2024 - 06.2025

Member Service Representative

Security First Credit Union
05.2022 - 12.2023

Personal Banker

Wells Fargo
04.2018 - 12.2020

Teller

Wells Fargo
11.2015 - 04.2018

Store Manager

First Cash Pawn
12.2011 - 07.2015

High School Diploma -

Mission High School

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