Melinda Bell
Pembroke Pines,FL
Summary
Dynamic Account Manager with a proven track record at International Van Lines, enhancing client satisfaction and retention through exceptional customer service and strong relationship-building skills. Expert in account management and teamwork, adept at resolving issues and driving positive outcomes. Achieved high client retention by anticipating needs and fostering collaborative environments. Performed account reviews for accurate inventory counts for customers. Developed a relationship with the carriers to solve any issues on site or to eliminate any future issues with upcoming moves ie; dispatching, crating, damages, overages.
Overview
22
22
years of professional experience
Work History
Account Manager
International Van Lines
08.2018 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant Manager
Andy's Sports Bar
01.2014 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Property Manager
Affordable Residential Communities
04.2003 - 06.2009
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
High School Diploma -
Deerfield Bch High School
Deerfield Bch, FL06-1985
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Customer relationships
Affiliations
- Loyal Order of Moose
Timeline
Account Manager
International Van Lines
08.2018 - 11.2024
Assistant Manager
Andy's Sports Bar
01.2014 - 12.2017
Property Manager
Affordable Residential Communities
04.2003 - 06.2009
High School Diploma -
Deerfield Bch High School
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