Summary
Overview
Work History
Education
Skills
Timeline
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MELINDA BENNETT

Byram,NJ

Summary

25 years experience in telecom with a focus on Avaya. I have worked for various customers over the past 25 years. I have supervised teams. I have completed many projects, which included new deployments, upgrades, downsizing, and hosted.

Overview

24
24
years of professional experience

Work History

Senior Project Manager

Innovative Communication Concepts
06.2015 - Current
  • Avaya Communication Manager Administrator for Avaya systems, Avaya IPO, Avaya Cloud Office, RingCentral, & Zoom.
  • PM projects for new and existing customers, which includes Avaya CM, Avaya IPO, Avaya Cloud Office, RingCentral, & Zoom hosted systems.
  • Vendor Management.
  • Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
  • Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
  • Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
  • Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
  • Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
  • Resolved problems, improved operations and provided exceptional service.

Telecommunication Team Lead

Hess Corporation
01.2012 - 01.2015
  • PBX and Voicemail system administrator for Global Avaya systems
  • Project management
  • Equipment provisioning and telco ordering.

Telecommunication Team Lead & System Administrator

IBM /AT&T
01.2007 - 01.2012
  • PBX and Voicemail system administrator for US Avaya systems
  • Project management
  • Telco ordering.

Telecommunication Architect

IBM
01.2004 - 01.2007
  • PBX and Voicemail administration for US Avaya G3r PBXs and Octel Overture Voicemail
  • Responsible for IMAC requests, problem cases, and projects
  • Telco ordering.

Telecommunication Team Lead/ Project Manager

IBM
01.2000 - 01.2004
  • PBX and voicemail system administrator for US domestic Avaya systems
  • Responsible for managing telecommunication technicians individually and through their contract companies for daily activity and planned projects
  • Manage telecommunication helpdesks to maintain Service Levels to client
  • Vendor Management: Interact, coordinate and collaborate with various vendors for daily support, product installation/termination, hardware/ software POs, invoicing, system maintenance/lease, problem resolution, and new technology.

Education

ACO Certified Delivery Partner -

Ring Central University

RingCentral Office Administrator

Bachelor of Science in Business Administration -

Centenary College

Diploma - Computer Technical Support -

The Chubb Institute

Skills

  • Project Planning
  • Scope Management
  • Client Relationship Management
  • Project plan development

Timeline

Senior Project Manager

Innovative Communication Concepts
06.2015 - Current

Telecommunication Team Lead

Hess Corporation
01.2012 - 01.2015

Telecommunication Team Lead & System Administrator

IBM /AT&T
01.2007 - 01.2012

Telecommunication Architect

IBM
01.2004 - 01.2007

Telecommunication Team Lead/ Project Manager

IBM
01.2000 - 01.2004

ACO Certified Delivery Partner -

Ring Central University

RingCentral Office Administrator

Bachelor of Science in Business Administration -

Centenary College

Diploma - Computer Technical Support -

The Chubb Institute

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MELINDA BENNETT