MELINDA BENYOU

Under direction from the Medical Office Supervisor, I am the lead MOA. I train new MOA staff, work the phone and message ques, reconcile daily cash bags from collected copays and complete bank deposits, document and mail letters to no-show patients, work daily reports as assigned, assist with complex scheduling and answer questions from the MOA's if the MOS is not available.

• Identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Paid attention to detail while completing assignments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Delivered services to customer locations within specific timeframes.
• Used [Software] to schedule appointments for doctor visits and procedures.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Provided prompt, polite and professional in-person and telephone customer service.
• Registered patients and completed associated paperwork for accurate records.
• Updated patient information and insurance details for accurate electronic medical records.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Conducted patient intake interviews, recording and documenting relevant information.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Communicated financial obligations to patients and collected fees at time of service.
• Responded to patient concerns and inquiries professionally and efficiently.
• Called insurance companies and verified patient coverage.
• Obtained health, financial and religious information from patients at time of admission.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
• Managed patient admissions and hospital discharges to various settings.
• Organized and detail-oriented with a strong work ethic.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Delivered services to customer locations within specific timeframes.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Documented conversations with customers to track requests, problems and solutions.
• Upheld privacy and security requirements established by Federal regulatory agencies.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Assisted customers in making payments on accounts and setting up payment plans.

• Supervised a team of analysts and programmers.
• We developed, tested and implemented code for automating batch type jobs related to health care.
• We followed SDLC rules along with Privacy compliance.
• Responsible for overseeing all hardware and software upgrades for our unit.
• Worked directly with upper management at our customer sites to ensure they were involved in all upgrades and large projects, ensuring that their needs were met.
• Responsible for all customers job schedules and coordinating our system maintenance to ensure minimum impact to our customers production.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved customer satisfaction by finding creative solutions to problems.
• Created agendas and communication materials for team meetings.

• Developed, tested and implemented Perl scripts on Unix, Linux and Windows platforms.
• Promoted the scripts to the customer production environment in CA WAAE Autosys.
• Followed SDLC and privacy rules.
• Responsible for software and hardware upgrades, scheduled maintenance and assisting customers with testing their upgrades.
• Completed yearly training HIPAA, Fraud and Waste and Privacy.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated with others to discuss new automation opportunities.
• Earned reputation for good attendance and hard work.
• Improved operations by working with team members and customers to find workable solutions.

• Assessed data and issues and directed concerns to business unit leadership.
• Collected, tracked and organized data to evaluate current business and market trends.
• Prepared forecasts and identified trends through data analysis and tracking.
• Completed quality assurance reviews to assess accuracy of data and validate results.
• Maintained security and data integrity of databases.
• Compiled and modeled business data using software.
• Identified business requirements and devised implementation strategies to solve business problems.
• Prepared data examples, runs and views for client meetings.
• Developed shell scripts for task automation.
• Identified new products and sources based upon consumer behavior and marketing results.
• Coordinated and implemented network security measures to protect data.

• Conducted end-user training and provided technical support on hardware, software and network issues.
• Installed wiring, cabling and devices to establish, repair and improve network operations.
• Trained team members and users in newly implemented and emerging technology to enhance business productivity.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.