Melinda Berkun
Smithtown,NY
Summary
Dynamic professional with extensive experience in customer service and communication, notably as a Front Desk Agent at Holiday Inn Express. Proven ability to enhance guest experiences while managing operations efficiently. Skilled in organizational tasks and adept at training others, ensuring high standards of service and satisfaction.
Overview
31
31
years of professional experience
Work History
Front Desk Agent - Night Audit
Holiday Inn Express And Suites
Silver City, FL
10.2023 - 06.2025
- Managed cash drawer responsibly throughout shift.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with check-in and check-out procedures for guests.
- Computed bills, collected payments and made change for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
- Verified accuracy of room rates and other charges during check-in process.
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Input and confirmed reservations for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Beauty Sales Associate
CosmoProf
Daytona Beach, FL
03.2023 - 10.2023
- This position requires a level of attention to detail, sales skill, and communication.
- I especially enjoy selling products and services.
- Excellent communication skills both written and verbal, and to listen well enough to understand customer requests or problems.
- I am self-motivated and organized.
- I enjoy meeting with the customers I have already met and talking with new customers every day.
- I bring awareness to new product launches by describing them in detail to customers accordingly.
Inside Sales Associate
CosmoProf
Saint Augustine, FL
09.2022 - 03.2023
- Customer Appreciation
Inside Sales Associate
CosmoProf
Miller Place, NY
05.2022 - 09.2022
- Customer Appreciation
Spa Services primarily waxing and skincare
Sola Salon Studios
Pompano Beach, FL
05.2014 - 06.2019
- Spa services, planning, comfort and promoting the business with promotional events.
Office Assistant
Dr. Stephen Scher
Delray Beach, FL
01.2006 - 01.2014
- Ensure all patients were greeted and seated in a friendly and courteous manner; provide appropriate paper to fill out.
- Scheduling appointments, maintaining records, filing (data entry).
- Clean and sterilize medical equipment.
Marketing Representative
GTECH CORP
Astoria, NY
09.1994 - 09.2006
- Prepared and conducted training classes for the New York State Lottery.
- Office manager, customer service, technical support and filing responsibilities.
Education
Wholistic Health and Wellness -
New York College of Health Professions
Syosset, NY06.2004
Estheticians license - Florida Massage requirements
Florida College of Natural Health
Pompano Beach, FL06-2007
Business Marketing -
Nassau Community College
Garden City, NY06.1995
Business Marketing -
Hofstra University
Garden City, NY06.1994
Skills
- Communication skills
- Customer service
- Organizational skills
- Teaching
Timeline
Front Desk Agent - Night Audit
Holiday Inn Express And Suites
10.2023 - 06.2025
Beauty Sales Associate
CosmoProf
03.2023 - 10.2023
Inside Sales Associate
CosmoProf
09.2022 - 03.2023
Inside Sales Associate
CosmoProf
05.2022 - 09.2022
Spa Services primarily waxing and skincare
Sola Salon Studios
05.2014 - 06.2019
Office Assistant
Dr. Stephen Scher
01.2006 - 01.2014
Marketing Representative
GTECH CORP
09.1994 - 09.2006
Wholistic Health and Wellness -
New York College of Health Professions
Estheticians license - Florida Massage requirements
Florida College of Natural Health
Business Marketing -
Nassau Community College
Business Marketing -
Hofstra University
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