Melinda Bermea
San Antonio,TX
Summary
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
17
17
years of professional experience
Work History
Client Support Representative
SWBC
San Antonio, TX
06.2023 - 09.2024
- Streamlined support processes for increased efficiency and improved response times.
- Served as an escalation point for complex or high-priority cases, ensuring prompt resolution and customer satisfaction.
- Increased client retention rates through consistent follow-up and relationship building efforts.
- Delivered exceptional service, maintaining a high level of professionalism while handling complex customer inquiries.
- Reduced average call handle time by implementing effective problem-solving techniques.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Accounting Bookkeeper
Dodson House Moving
12939 SW Loop 410, San Antonio, TX 78224
12.2018 - 02.2023
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Accounting Bookkeeper
L & H Contracting, Inc.
140 Heimer Rd, Suite 610 San Antonio, TX 78232
02.2010 - 11.2018
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits and money logs.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Increased customer satisfaction by filing taxes on time and promptly resolving issues.
Data Entry Clerk
Hollerbach & Associates
310 S. St. Mary's San Antonio, TX 78205
01.2008 - 01.2010
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Received incoming calls and handled data requests from internal stakeholders.
Education
High School Diploma -
Memorial High School
05.1997
Skills
- Senior Leadership Support
- Data Research and Analysis
- Estate Tax Returns
- MS Office Expertise
- Accounting Systems and Software
- General Ledger Updates
- Accounts Payable and Receivable
- Organization
- Strong Work Ethic
- Client Relationship Building
- Interpersonal and written communication
- Verbal and writing communication
- Client service excellence
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Customer service excellence
- Calm Under Pressure
- Active Listening
- Customer Relations
- Data Entry
- Self Motivation
Timeline
Client Support Representative
SWBC
06.2023 - 09.2024
Accounting Bookkeeper
Dodson House Moving
12.2018 - 02.2023
Accounting Bookkeeper
L & H Contracting, Inc.
02.2010 - 11.2018
Data Entry Clerk
Hollerbach & Associates
01.2008 - 01.2010
High School Diploma -
Memorial High School