Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Melinda Bert

Portland,OR

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

22
22
years of professional experience

Work History

Operations Manager - PORT/972

FedEx Ground
12.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Linehaul Coordinator - PORT/972

FedEx Ground
10.2018 - 12.2019
  • Collaborated with cross-functional teams to optimize linehaul network performance, resulting in decreased costs and increased efficiency.
  • Managed driver schedules and assignments to ensure optimal utilization of resources and timely completion of tasks.
  • Coordinated efficient linehaul operations by streamlining communication channels and implementing new tracking systems.

Operations Manager - ZPOR/971

FedEx Ground
04.2017 - 10.2018
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Domestic Forwarding Agent

DHL Global Forwarding
06.2015 - 07.2016
  • Maintains a quote rate acceptance rate of 55% - increased ~5% year over year
  • Increased shipment bookings for the Denver market by 20% through efficient problem solving and customer service
  • Provide shipping options for customers to ensure product meets final point of distribution
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Team Leader/Courier - HIOA/BNOA

FedEx Express
09.2012 - 02.2015
  • Revamped scheduling to reduce sort time by 10%
  • Trained and coordinated activities of 30 direct reports in day-to-day sort operations
  • Trained and signed off on 4 new team leaders, in addition to filling in on next level management activities for over 18 months
  • Member of the Safety Committee - Managed safety equipment check quarterly.

Correctional Corporal

Nebraska Department of Corrections
01.2002 - 07.2009
  • Responsible for staff training including first responders, self-defense, and how to react effectively in emergency situations
  • Scheduled 5-7 staff for daily for daily inmate functions including transfers, medical visits, religious functions, and inmate work staff
  • Member of the Mentoring Program, which was launched to aid new officers with proper inmate interactions.

Education

Bachelor of Science, Logistics, Materials, and Supply Chain Management -

Bellevue University
Bellevue, NE
06.2012

Skills

    • Able to problem solve fast and accurately while maintaining strict deadlines
    • Workflow Optimization
      • Logistics Oversight
      • Organizational Management

Timeline

Operations Manager - PORT/972

FedEx Ground
12.2019 - Current

Linehaul Coordinator - PORT/972

FedEx Ground
10.2018 - 12.2019

Operations Manager - ZPOR/971

FedEx Ground
04.2017 - 10.2018

Domestic Forwarding Agent

DHL Global Forwarding
06.2015 - 07.2016

Team Leader/Courier - HIOA/BNOA

FedEx Express
09.2012 - 02.2015

Correctional Corporal

Nebraska Department of Corrections
01.2002 - 07.2009

Bachelor of Science, Logistics, Materials, and Supply Chain Management -

Bellevue University

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Melinda Bert