Melinda Bodden
Norwood,MA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
17
17
years of professional experience
Work History
Bartender
Double Tree Hotel By Hilton
10.2021 - 07.2023
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings
Team Coordinator
St Elizabeth Hospital Medical Center
01.2018 - 01.2019
- Led team meetings each shift to discuss scheduling, production and maintenance needs.
- Trained, motivated and guided on-boarding members.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised 5 co-workers
Administrative Assistant
Franciscan Children's Hospital
09.2016 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Updated patient information and insurance details for accurate electronic medical records.
MANAGE CARE COORDINATOR
Boston Medical Center, Boston
12.2006 - 11.2014
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Charlestown High School
Charlestown, MA06.1991
Skills
- Medical Terminology Knowledge
- Appointment Scheduling
- Team Leadership
- Patient Referrals
- Cash Handling
- Quality Control Standards
- Highly Reliable
Timeline
Bartender
Double Tree Hotel By Hilton
10.2021 - 07.2023
Team Coordinator
St Elizabeth Hospital Medical Center
01.2018 - 01.2019
Administrative Assistant
Franciscan Children's Hospital
09.2016 - 01.2019
MANAGE CARE COORDINATOR
Boston Medical Center, Boston
12.2006 - 11.2014
High School Diploma -
Charlestown High School
Similar Profiles
Faith HockeyFaith Hockey
Server at Double Tree Hotel By HiltonServer at Double Tree Hotel By Hilton
Adraiona PompeyAdraiona Pompey
Front Desk Agent at Double Tree Hotel By HiltonFront Desk Agent at Double Tree Hotel By Hilton
Bella CampbellBella Campbell
Housekeeping Room Attendant at Double Tree Hotel By HiltonHousekeeping Room Attendant at Double Tree Hotel By Hilton
Sarah McCareySarah McCarey
Intern at Trinity Community ChurchIntern at Trinity Community Church
Jason RutkauskasJason Rutkauskas
Maintenance Supervisor at Gorton's Seafood of GloucesterMaintenance Supervisor at Gorton's Seafood of Gloucester