MELINDA BOODRY
Pocatello
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Zion Bancorp National Association
Salt Lake City, UT
06.2024 - Current
- Resolved customer inquiries efficiently through phone communication.
- Developed solutions for complex customer issues, enhancing satisfaction levels.
- Collaborated with cross-functional teams to streamline service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company online banking and app, improving overall user experience.
RN Senior Nurse
IDAHO STATE VETERANS HOME
Pocatello, ID
08.2023 - 01.2024
- Charge Nurse duties including processing orders from providers, admission assessments, contacting providers to verify orders, supporter to other staff
- Administering medication including oral, IV, inhalation, nebulization, optic, and otic.
- Completing assessments, including obtaining VS, communicating to charge nurse and providers regarding concerns or changes in patient status.
- Providing wound care and treatments as ordered by the providers.
- Documenting cares and performing various other RN duties as needed.
RDU RN/Infirmary RN/Sick Call RN
POCATELLO WOMEN’S CORRECTIONAL CENTER
Pocatello, ID
03.2022 - 03.2023
- Charge Nurse designating roles, ensuring proper care is being given, and delegating tasks.
- Intake assessments including Mental Health Screening, screening labs, and interviewing.
- Nursing assessments of Long Term and Infirmary patients.
- Triaging care for Health Service requests.
- Completing Sick Call visitings including assessment, documentation, and implementing nursing protocol orders.
- Administering medication including oral, IV, inhalation, nebulization, optic, and otic.
- Obtaining VO, reviewing orders, and communication with providers regarding patient cares and changes in medical or mental status.
- Many other various RN duties, patient cares, and documentation.
Case Manager RN
HEALTH WEST COMMUNITY HEALTH CARE
Pocatello, ID
09.2019 - 12.2021
- Patient education for new diagnoses or new medication changes, especially education regarding diabetes education and self-care management.
- Review patient records from outside providers and update medication and diagnoses as needed, as well as prepare short summaries of care for providers to review.
- Follow up with patients after ER visits or Inpatient hospital stays, to arrange for follow-up care.
- Take phone calls from patients with questions or concerns regarding their health care needs.
- Monitor high risk patients and work with providers to develop a plan of care to help them manage their health care needs.
- Utilization review and prepare reports for insurance monitoring companies.
Oversite RN
ROSETTA ASSISTED LIVING AND MEMORY CARE
Pocatello, ID
05.2018 - 08.2019
- RN assessments, 90 day assessments, admission assessments, change in condition assessments.
- Medication review and interventions as needed.
- Review of MD orders and communication with doctors as needed.
- Ensuring patient safety and medical needs are being met including coordinating patient care with a multidisciplinary team, communicating with doctors, pharmacist, home health and hospice staff, and other medical members.
RN Case Manager
ACCESS A SIGNATURE COMPANY, HOME HEALTH AND HOSPICE
Pocatello, ID
03.2017 - 12.2018
- Case manager for Home Health and Hospice patient’s.
- Skilled nursing duties including wound care, Medication management, IV administration, PICC and Central line care/management, Foley and Superpubic Catheter changes and assessment.
- Admit and discharge planning including head to toe nursing assessment, developing Plan of Care, completing Oasis, and assessing patient need for other services including therapy, PCS, CNA care, and MSW needs.
- Ensuring patient safety and medical needs are being met including coordinating patient care with a multidisciplinary team, communicating with doctors, pharmacists, and other medical staff members.
- Teaching patients and family members about disease processes and effective management.
- Supervise LPN and CNA patient cares including assessing their compliance with the Plan of Care.
- Electronic charting experience.
Education
Associate of Applied Science - Registered Nursing
IDAHO STATE UNIVERSITY COLLEGE OF TECHNOLOGY
Pocatello, ID05.2016
Advanced Technical Certificate - Practical Nursing
IDAHO STATE UNIVERSITY COLLEGE OF TECHNOLOGY
Pocatello, ID07.2000
Diploma - undefined
CLARK FORK JR./SR. HIGH SCHOOL
Clark Fork, ID06.1946
Skills
Earned certification from Association of Diabetes Care & Education Specialists
Guided nursing students through clinical practice, fostering professional development and critical thinking skills
Managed financial responsibilities as class treasurer for ADRN class
Facilitated discussions in class officer meetings to drive decisions on class activities and responsibilities
Managed class finances by overseeing purchase arrangements and processing reimbursements for services rendered
Organized logistics for clothing and blanket drive to support charitable initiatives
Led and organized Cub Scout den activities, fostering teamwork and leadership skills among participants
Timeline
Customer Service Representative
Zion Bancorp National Association
06.2024 - Current
RN Senior Nurse
IDAHO STATE VETERANS HOME
08.2023 - 01.2024
RDU RN/Infirmary RN/Sick Call RN
POCATELLO WOMEN’S CORRECTIONAL CENTER
03.2022 - 03.2023
Case Manager RN
HEALTH WEST COMMUNITY HEALTH CARE
09.2019 - 12.2021
Oversite RN
ROSETTA ASSISTED LIVING AND MEMORY CARE
05.2018 - 08.2019
RN Case Manager
ACCESS A SIGNATURE COMPANY, HOME HEALTH AND HOSPICE
03.2017 - 12.2018
Associate of Applied Science - Registered Nursing
IDAHO STATE UNIVERSITY COLLEGE OF TECHNOLOGY
Advanced Technical Certificate - Practical Nursing
IDAHO STATE UNIVERSITY COLLEGE OF TECHNOLOGY
Diploma - undefined
CLARK FORK JR./SR. HIGH SCHOOL