MELINDA BOUIE
Financial Services
Waterford Township,MI
Summary
Proven leader in financial services with 31 years of experience in the Credit union industry. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Develops strong customer relationships by providing excellent service. Demonstrates strong empathy and customer service standards, ensuring high retention and satisfaction rates. Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of customer requests.
Overview
32
32
years of professional experience
Work History
Universal Member Service Specialist
Vibe Credit Union
2020.02 - 2024.08
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Established strong relationships with members to foster loyalty and trust, contributing to high retention rate.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
Branch Manager
Vibe Credit Union
2019.01 - 2020.02
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Supported financial director with special projects and additional job duties.
Branch Manager
Oakland County Credit Union
1997.05 - 2018.12
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and A knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Examined customer loan applications for loan approvals and denials.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Supported financial director with special projects and additional job duties.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Collector
Oakland County Credit Union
1994.05 - 1997.05
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
Financial Services Representative
St. Joseph Mercy Hospital Credit Union
1993.11 - 1994.05
- Identified opportunities to cross-sell products, resulting in increased revenue for the credit union.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Peak Time Teller
Oakland County Credit Union
1993.01 - 1993.10
- Ensured accurate cash handling, balancing drawer daily, and minimizing discrepancies.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Managed high volume of monetary transactions accurately during peak business hours.
Skills
- Notary Public
- Medallion Guarantee certified
- Licensed Resident Producer - Credit Products
- Certified Financial Counselor
- Microsoft Office
- Customer Service Excellence
Timeline
Universal Member Service Specialist
Vibe Credit Union
2020.02 - 2024.08
Branch Manager
Vibe Credit Union
2019.01 - 2020.02
Branch Manager
Oakland County Credit Union
1997.05 - 2018.12
Collector
Oakland County Credit Union
1994.05 - 1997.05
Financial Services Representative
St. Joseph Mercy Hospital Credit Union
1993.11 - 1994.05
Peak Time Teller
Oakland County Credit Union
1993.01 - 1993.10
Certified Credit Union Financial Counselor -
Credit Union National Association, Inc
High School Diploma -
Pontiac Central High School
Education
Certified Credit Union Financial Counselor -
Credit Union National Association, Inc
Madison, WI07.2022
High School Diploma -
Pontiac Central High School
Pontiac, MI06.1989
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