Experienced HR Professional with 10+ years private industry experience and a history of leading professionals in the efficient completion of projects with improved service delivery; proven to be a resourceful problem solver who enjoys the challenge of learning new things and taking on increasingly more complex responsibilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior HR Business Partner
Compucom
03.2022 - 08.2024
Designed and delivered training programs for employees and leadership to align with business goals and enhance productivity.
Investigated sensitive complaints (harassment, discrimination), collaborating with legal to ensure compliance and reduce risk.
Managed conflict resolution processes and employee relations to sustain a positive workplace culture.
Developed and implemented succession planning strategies for leadership continuity.
Conducted turnover analysis and employee engagement reporting to support organizational decision-making.
Zone Talent Acquisition Partner
HERTZ
03.2021 - 03.2022
Led a team of five Talent Acquisition Partners, improving staffing efficiency by 40% through a maintenance hiring program.
Executed sourcing and recruiting strategies aligned with compliance regulations to attract diverse talent pools.
Streamlined the hiring process, ensuring consistency and adherence to corporate and legal standards.
Introduced diversity-focused recruiting initiatives, increasing minority representation by 15%.
Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
Led diversity and inclusion initiatives within the talent acquisition team, promoting an inclusive work environment for all employees.
Manager, Human Resources
Concentrix
Charlotte, NC
05.2012 - 04.2020
Coordinate meetings, develop meeting content and present all human resources law updates.
Facilitate all new employee orientations to foster a positive team attitude.
Provide support for staff of 900+ employees; duties include assisting employees with questions about benefits, payroll, employee complaints, leave of absences, worker's compensation claims.
Investigate and resolve complex personnel issues, such as employee grievances, sexual harassment, discrimination issues, and other work-related employee complaints and concerns.
Provide routine training at all levels of management as needed, including preventive training to ensure policy adherence and progressive counseling guidelines.
Manage the processing of unemployment claims, and attending unemployment hearings.
Direct the human resources functions, including union prevention/training, manage EEOC charge responses and collaborate with legal department.
Oversaw benefits administration, ensuring accurate processing and timely communication to employees.
Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
Senior Recruiter
Convergys
Charlotte, NC
07.2010 - 05.2012
Responsible for recruiting, interviewing, and screening for 450+ candidates using behavioral and technical questions to assess candidates for qualifications, availability, skill set, and salary range.
Conduct the new hire onboarding ensuring each new employee completes the required paperwork, make certain proper identification numbers are issued, and establish employee's personnel records for over 700 hires in 2012.
Conduct local job fairs and participate in community outreach programs with the NC Employment Security Commission, NC Vocational Rehabilitation Services, and Goodwill to enhance Convergys' presence and image with local community and to explore all recruitment opportunities.
Analyze and report employment statistics, including daily hiring, cost per hire, attrition, diversity recruiting initiatives, weekly funnel reports, and new applicants tracking spreadsheets to identify problem areas and solutions to management.
HR Associate ~ Contractor
FLS Consulting
Washington, DC
01.2010 - 06.2010
Administered benefit services for several small business owners.
Conducted research for HR matters, including employee requests for additional information.
Used Taleo to build pipeline and analyze candidate resumes to efficiently place within established client facilities.
Utilized cold calling and prospecting techniques to generate job orders.
Processed payroll for contract employees on assignment in accordance with all federal and state laws.
Manager
Pali Capital, Inc.
New York City, NY
01.2003 - 03.2009
Develop employee relations programs including team building activities and information sessions.
Ensure compliance and provide consultation to employees and management on human resource matters, including applicable laws, corporate policies and guidelines in all Pali Group practices.
Developed, planned and executed full-cycle hiring process for the organization.
Administration of all benefit programs including health, dental, vision, life, STD, LTD, FMLA, Workers' Compensation, EAP, PTO, employee anniversary reward program and other benefit programs.
Managed HRIS system (ADP) and communicate/coordinate with Payroll and Accounting teams effectively.
Supervised administrative and maintenance staff to include conducting monthly staff meetings.
Managed multi- branch offices; oversaw capital improvements, $8 million construction project, maintenance and modifications for 40,000 square feet of commercial space in headquarter office.
Executive Assistant to CEO and Chairman
Pali Capital, Inc.
New York City, NY
04.1999 - 12.2003
Supervised Administrative and Facilities staff of 20.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Managed payroll, insurance
and HR function for domestic staff of full time employees.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Education
Finance
Howard University
Washington, DC
Skills
New employee orientations
Compensation and benefits
Trained in FMLA/ADA/EEO/WC
Project management
Knowledgeable in all HR Systems
In-depth knowledge of HR Compliance
Employee recruitment
Certification
Villanova University - Human Resource Management Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Active Member, Society for Human Resource Management (SHRM)
Work Preference
Work Type
Full TimePart TimeContract Work
Work Location
HybridRemote
Important To Me
Company CultureWork-life balance401k match
Quote
Empowering talent is not just my role; it's my passion. I believe in creating a culture where every individual can thrive, innovate, and contribute to a shared vision. Let's build the future of work together.