Summary
Overview
Work History
Education
Skills
Timeline
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MELINDA BOWMAN

Red Oak,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service rep brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Overview

10
10
years of professional experience

Work History

Content Reviewer

Accenture
07.2022 - 02.2025
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Acquired in-depth knowledge of content areas to provide effective edits.
  • Researched topics to create accurate and engaging content.
  • Developed and maintained editorial standards for content.

Customer Service Representative

Shopko
05.2018 - 11.2019
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Answered constant flow of customer calls with minimal wait times
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%

Customer Service Representative

DIRECTV
09.2016 - 09.2018
  • Provided information regarding charge accounts and loyalty programs
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Recommended products to customers, thoroughly explaining details
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Customer Service Representative

Mediacom
10.2014 - 10.2015
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Investigated and resolved customer inquiries and complaints quickly
  • Improved overall efficiency 25% by anticipating needs and providing outstanding support

Education

High School Diploma -

Lincoln High School
Lincoln, Ne
06.1981

Skills

  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Account Management
  • Multitasking and Prioritization
  • Proofreading
  • Social media monitoring
  • Social media
  • Content management
  • Fact-checking

Timeline

Content Reviewer

Accenture
07.2022 - 02.2025

Customer Service Representative

Shopko
05.2018 - 11.2019

Customer Service Representative

DIRECTV
09.2016 - 09.2018

Customer Service Representative

Mediacom
10.2014 - 10.2015

High School Diploma -

Lincoln High School

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MELINDA BOWMAN