MELINDA BREMER
Tallahassee
Summary
Dynamic Account Manager experienced in driving revenue growth and client retention through strategic planning and collaborative project implementation. Proven ability to develop customized solutions and manage client portfolios, ensuring high levels of customer satisfaction and successful service delivery.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Metronet Business
12.2025 - Current
- Manage a portfolio of business and public-sector clients, serving as a trusted advisor and primary point of contact for ongoing account strategy and customer success.
- Build and maintain strong client relationships through proactive communication, issue resolution, and strategic planning.
- Identify opportunities for account growth while ensuring high levels of customer satisfaction and retention.
- Partner with internal teams to coordinate service delivery, project implementation, and customer support initiatives.
- Develop customized solutions based on client goals, operational challenges, and business objectives.
Clinical Outreach Account Manager
Charlie Health
10.2024 - 09.2025
- Developed strategic relationships with healthcare providers, referral partners, and community organizations.
- Led presentations, educational initiatives, and outreach programs to drive engagement and partnership growth.
- Collaborated with internal stakeholders to improve client experience and organizational outcomes.
B2B Senior Account Manager
Verizon Business Group
11.2020 - 04.2024
- Managed a portfolio of business clients while developing long-term relationships with key decision-makers.
- Consistently exceeded performance goals through strategic account management and client-focused solution development.
- Negotiated agreements, resolved customer challenges, and drove account retention and expansion.
- Collaborated with cross-functional teams to ensure successful implementations and customer satisfaction.
Sales Executive
Prime Communications
05.2019 - 07.2020
- Built strong customer relationships through consultative selling and personalized service.
- Consistently exceeded performance expectations while supporting team sales objectives.
- Managed client relationships to enhance satisfaction and loyalty.
- Managed sales pipeline using CRM software for tracking progress.
Operations Manager
Sephora
05.2017 - 04.2019
- Led operational performance initiatives to enhance staff development and customer experience.
- Managed team performance, fostering a collaborative culture to achieve results.
Education
Bachelor of Science (B.S.) - Business Administration
Bemidji State University
Bemidji, MN01-2020
Skills
- Account Management
- Business Development
- Customer Retention
- Revenue Growth
- Portfolio growth
- CRM Management
- Negotiation
- Strategic Planning
- Cross-Functional Collaboration
- Consultative selling
- Conflict resolution
- Relationship Management
Accomplishments
- President's Club Recipient - Recognized as one of the Top 9 Account Managers company-wide at Verizon Business Group for exceptional sales performance, client growth, and business impact.
- Sole of SMB Award (Q2) - Achieved over 200% of quarterly quota and earned recognition as the top-performing Small & Medium Business Account Executive across Verizon Business Group.
- Sole of SMB Award (Q3) - Exceeded 180% of quarterly quota and ranked among Verizon Business Group's highest-performing SMB Account Executives.
Timeline
Senior Account Manager
Metronet Business
12.2025 - Current
Clinical Outreach Account Manager
Charlie Health
10.2024 - 09.2025
B2B Senior Account Manager
Verizon Business Group
11.2020 - 04.2024
Sales Executive
Prime Communications
05.2019 - 07.2020
Operations Manager
Sephora
05.2017 - 04.2019
Bachelor of Science (B.S.) - Business Administration
Bemidji State University