Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melinda Bricker

San Antonio,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Computer User Support Specialist

ACI Learning
10.2022 - Current

Ensured physical security & common attacks while securing wired and wireless local network. Detected various types of compromises and have understanding of penetration testing and vulnerability scanning concepts.

Governance Risk and Compliance

Simply Cyber
08.2022 - 10.2022

Developed Information Security policy to establish authorized access management and authenticator management for internal and third-party personnel. Ensured policy documents are aligned with business objectives, implementable by organization, and practical for compliance by ensuring purpose, scope, authority, and policy statements incorporate operational perspective and constraints. Semi-quantitatively analyzed cybersecurity risk using NIST SP 800-30 methodology to identify highest risk weaknesses for system. Executed threat modeling exercise to determine higher likelihood threat events to inform cybersecurity risk modeling. Developed concise, tailored cybersecurity awareness content, improving targeted end-user base cyber hygiene. Developed Just-In-Time cybersecurity awareness content for emerging threats to reduce operational risk to tailored audiences. Knowledgeable on NIST Cybersecurity Framework and Identify, Protect, Detect, Respond, and Recover categories comprise and facilitate information security program.

Co-founder/ Program Manager

John Mukaye Madete Foundation
04.2012 - 07.2022

Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals. Interacted with customers and clients to identify business needs and requirements. Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material. Addressed and resolved technical, financial and operational concerns by working with team members and directors.

Team Supervisor

First Impression Staffing Washington
05.2015 - 09.2020

Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members. Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment. Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.


Data and Reporting Analyst

Mortgage Contracting Services
02.2009 - 06.2013

Continuously assessed current reporting techniques and developed improvements to boost accuracy. Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes. Obtained new sources of market data to update business initiatives and performance reviews.

Education

MA - International Business & Public Policy

George Mason University
Fairfax, VA
2008

BA - Communications, International Studies

Bay Path College
East Longmeadow, MA
2005

Skills

  • Help Desk Support
  • Call Center Triage
  • ICloud, Virtual Migrations
  • Local & Network Printing
  • Troubleshooting Network Issues
  • Wired & Wireless Network
  • Multiple Antivirus Software
  • Microsoft Office 365

Certification

ACI Learning –San Antonio, TX -January 2023

Computer User Support Specialist:

A+, Network+, Security +, ITIL Foundation Certification


Axelos – Global Best Practice-London, UK -November 2022

SimplyCyber -GRC Analyst Master Class- November 2022

Microsoft Azure-AZ900-May 2022

Coursera-Introduction to Cyber Security Tools and Cyber Attacks-April 2022

Enterprise Design Thinking-IBM-February 2022

Timeline

Computer User Support Specialist

ACI Learning
10.2022 - Current

Governance Risk and Compliance

Simply Cyber
08.2022 - 10.2022

Team Supervisor

First Impression Staffing Washington
05.2015 - 09.2020

Co-founder/ Program Manager

John Mukaye Madete Foundation
04.2012 - 07.2022

Data and Reporting Analyst

Mortgage Contracting Services
02.2009 - 06.2013

MA - International Business & Public Policy

George Mason University

BA - Communications, International Studies

Bay Path College
Melinda Bricker