Melinda Brooks
Parma. Heights,Ohio
Overview
15
15
years of professional experience
Work History
Collection Technician ll
American Red Cross
3747 Euclid Ave, Cleveland, Ohio 44115-2501
08.2006 - 10.2013
- Skilled in veinapuncture and mini healthcare screenings, BP, temp, iron test, pulse check as well has verbal past health history checks.
- Carefully reviewed test results for accuracy.
- Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
- Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
- Maintained current knowledge of developments in technical instrumentation.
- Quickly responded to and resolved all customer service issues in a timely manner.
- Created worksheets and logged samples correctly into the computerized tracking system.
Server
Denny's Restaurants Franchise Association
Mentor, OH
09.1998 - 04.2004
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and reducing wait times.
- Trained new staff on menu offerings and service standards, enhancing team performance and cohesion.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Education
GED - undefined
Lakeland Community. College
2005
Skills
- Data and statistical analysis
- Phlebotomy knowledge
- Trained in HIPPA compliance
- Sharp critical thinker
- Lab equipment maintenance
- CLIA & OSHA compliance
Accomplishments
- Continually expanded on already in-depth knowledge of medical terminology by attending medical technology courses and seminars.
- Enrolled laboratory in a quality control (QC) program and managed all project activities.
Timeline
Collection Technician ll
American Red Cross
08.2006 - 10.2013
Server
Denny's Restaurants Franchise Association
09.1998 - 04.2004
GED - undefined
Lakeland Community. College