Melinda Brown

• Built positive and productive relationships with employees
• Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Managed opening of store to include inventory control, cash management processes.
• Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Managed credit and collection operations for the store. Contacted customers for collections and negotiated payment plans reducing bad debt expense for the store.
• Managed operations for daily sales and customer account records.

• Managed employee schedules and communications
• Managed daily cash reconciliations and register close-outs
• Managed incoming inventory and merchandising

• Customer service through checkout process

• Inventory control through replenishment and merchandising

• Check in inventory through receiving processes

• Answer phones and direct calls to correct departments

• Ensured state and federal compliance

• Processed customer applications for loans

• Preform store audits to ensure cash balances were reconciled

• Organized marketing events

• Made reminder and collection calls

• Made daily bank deposits