Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Bunn

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

ExperienceAccounts Receivable Clerk

Kaba IIco
11.2022 - Current
  • Lead Accounts Receivable clerk
  • Performed administrative and clerical tasks by entering data, filing paperwork and preparing invoices.
  • Use SAP daily to post customer payments by recording ACH, Lockbox and Credit Card.
  • Answer telephone calls and emails to resolve customers' billing issues and questions.
  • Prepared cash and check payments for bank by filling out deposit slips and bundling funds.
  • Verified validity of account discrepancies by investigating and obtaining information from sales and customers.
  • Updated receivables by totaling unpaid invoices.
  • Facilitated payment of invoices due by contacting clients and sending bill reminders.
  • Checked figures and postings to verify correct entry, mathematical accuracy and proper codes.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Utilized Microsoft Excel, SAP and Oracle software to manage invoices and payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Participated in the yearly inventory and audit.

Independent Scentsy Star Consultant

Self
01.2020 - Current
  • Promoted 4 times in 2 years.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Sponsored 4 team members and retained 2 active consultants
  • Recipient of Keep Going, Keep Growing Incentive
  • Received Shooting Star, Scentsational Start Level 1 and Level 2 and Sales Excellence awards
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Parts Product Support Representative

Daedong-Kioti Tractor
01.2022 - 10.2023
  • Worked with a small team to manage dealer relationships
  • Performed a 3 week time study in the whole goods department monitoring loading to improve through put and departmental efficiencies
  • On a daily basis validated on-line orders, coordinated shipments and freight, managed any discrepancies and shipped backorders
  • Supported dealers through the dealer network with quarterly programs and specials and answered questions over the phone regarding availability, pricing, shipping and invoicing
  • Entered sales orders, freight charges and shipments while monitoring invoicing and shipping discrepancies
  • Obtained dealer credit approvals, assisted with close out paperwork, scheduled pick up of equipment and provided Bill of Lading, invoicing receipt.
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.
  • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
  • Helped streamline repair processes and update procedures for support action consistency.

Fulfillment Center Area Manager

QVC
11.2009 - 01.2021
  • Promoted continuous improvement while meeting departmental goals.
  • Drove revenues and team morale by developing and deploying production contests.
  • Improved process efficiency by implementing new packing process and correcting poor work habits.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Developed team members with coaching and training to reach company UPH metrics.
  • Maintained UPH of 100 in packing, 200 in put and 100 in pick.
  • Assisted team daily with payroll, direct deposit, LOA, Workday and Mytime concerns.
  • Input data for hourly reporting and information compiling for corporate reporting.
  • Shining Star Award for Excellent Overall Performance.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Managed 60 hourly and 40 temporary assets, maintaining contractual, compliance and reporting requirements for all areas and assets.

Education

Lean Six Sigma Yellow Belt -

QVC
Rocky Mount, NC
06.2021

No Degree - Leadership & Management

Q University
Rocky Mount, NC
06.2020

Skills

  • Data Analytics
  • Software proficiency in MLS
  • Data Input
  • Information Gathering and Analysis
  • Research
  • Team Bonding
  • Dynamics, Sharepoint, Excel
  • Workday , Mytime, CWMS, LMS
  • Conflict Management
  • Excellent Time Management
  • Proactive and Self-Motivated
  • Performance Monitoring and Evaluation
  • Project Management Abilities
  • Prioritization
  • Critical Thinking
  • 10-Key
  • Cultural Awareness

Timeline

ExperienceAccounts Receivable Clerk

Kaba IIco
11.2022 - Current

Parts Product Support Representative

Daedong-Kioti Tractor
01.2022 - 10.2023

Independent Scentsy Star Consultant

Self
01.2020 - Current

Fulfillment Center Area Manager

QVC
11.2009 - 01.2021

Lean Six Sigma Yellow Belt -

QVC

No Degree - Leadership & Management

Q University

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Melinda Bunn