Melinda Bussino

Training of new employees as well as support for all staff. Reviewing cases for accuracy and reporting to Supervisor. Office support in the absence of the Supervisor. General work of Benefit Programs Specialist, processing cases, working with clients as well as working dailies and TODO's. Monitoring case loads for processing of applications and documents to meet federal guidelines and timeliness. Collaborating with community partners to ensure the needs of all clients are met in the best way possible. Deescalation of frustrated clients as well as promoting the best customer service with employees.

Processing of documents, meeting with clients to address their needs for our programs.

Working with homeless population during COVID at overnight shelters and hotels.

General duties of Benefits Program Specialist such as dailies, TODO's, phone interviews and general calls.

Listing of properties for sale.

Processing listing agreements as well as sales contracts for closings.

Coordinating agreements during negotiations for sales.

Appraisals of new listings.

Working with local and state agencies to clarify zoning and wastewater permitting issues.

Maintained a case load of clients and upheld programmatic requirements·

Assessed client needs, referred to partnering agencies or resources, and developed family plans·

Provided education, resources, and partnerships to help individuals meet their goals.

Conducted client interviews and screens to determine eligibility and program referrals·

Provided technical support and forms assistance for clients accessing state programs·

Crisis intervention and advocacy for clients as necessary

Board chair for housing committees

Scheduling of work·

Accounting and book-keeping·

Payroll and employee management

Supervising of all employees

Accounts payable & Receivable

Hiring, scheduling, ordering, and payroll·

Set-up and maintenance of inventory management system·

Year end accounting and generation of reports

Supervision of all employees providing support and feedback.