Melinda Cabanglan
Honolulu
Summary
Customer Service Representative with extensive experience in customer service and sales. Highly organized professional, establishes relationships with customers. Stays calm under pressure. Strong communication and interpersonal skills for providing excellent customer service.
Overview
20
20
years of professional experience
Work History
Customer Service Representative /Sales Administrator
Oahu Waste Services
Honolulu, HI
04.2025 - Current
- Resolve customer inquiries and complaints through effective communication and problem-solving skills.
- Collaborate with team members to streamline service processes, improving overall efficiency.
- Manage high-stress situations effectively, maintaining professionalism under pressure.
- Respond to customer requests for products, services, and company information by promptly addressing concerns and providing accurate information.
- Contribute to sales growth by selling products and services based on individual customer needs.
- Support sales representatives with timely generation of accurate quotes, proposals, and contracts to close in a timely manner.
Restaurant Manager
Kazi Foods of Hawaii
Honolulu, HI
03.2020 - 04.2025
- Oversaw daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored staff on safety regulations and operational procedures.
- Ensured compliance with health regulations through regular inspections and staff training initiatives.
- Monitored inventory of supplies and purchase orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed drawer cash-out and transport deposits to the bank.
Cashier
Kazi Restaurants of Hawaii
Honolulu, HI
04.2006 - 03.2020
- Processed customer transactions using POS systems.
- Provided customer service, addressing inquiries and concerns promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Brand Ambassador
Banana Republic
Honolulu, HI
09.2017 - 05.2018
- Ensured accurate representation of the brand by communicating product information and educated consumers about products.
- Greeted customers upon arrival to the store.
- Performed cash handling, restocked products and processed customer's purchased items.
Education
High School Diploma -
Ilocos Sur Polytechnic State College
Ilocos Sur, Philippines03.2006
Skills
- Sales support
- Production support
- Processing payments
- Point of Sale (POS) operation
- Cash handling
- Food safety and sanitation
- Multi-lingual
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Customer engagement
- Quality control
- Order processing
- Brand representation
- Staff training and team management
- Customer service
Timeline
Customer Service Representative /Sales Administrator
Oahu Waste Services
04.2025 - Current
Restaurant Manager
Kazi Foods of Hawaii
03.2020 - 04.2025
Brand Ambassador
Banana Republic
09.2017 - 05.2018
Cashier
Kazi Restaurants of Hawaii
04.2006 - 03.2020
High School Diploma -
Ilocos Sur Polytechnic State College