Melinda Chatman
LOUISIANA (PIKE COUNTY), MO 63353,MO
Summary
Efficient Office Assistant with almost 6 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Well-rounded Water Office Assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Water Office Assistant
The City of Louisiana
Louisiana, MO
08.2023 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
In Home Healthcare
Melody Chatman (Neils)
Louisiana , Missouri
12.2020 - Current
- Assisted elderly patient with daily activities such as bathing, dressing, and grooming.
- Provided companionship to patient by engaging in conversation and playing games.
- Administered medication according to instructions from physician or nurse.
- Prepared meals for the patient according to dietary requirements specified by doctor or nutritionist.
- Performed light housekeeping duties such as changing linens on beds and cleaning bathrooms.
- Transported patient to medical appointments using wheelchair or motorized scooter when necessary.
- Helped maintain a safe environment by removing tripping hazards, checking smoke detectors and providing assistance with walking aids if needed.
- Accompanied patients on errands such as grocery shopping or trips to the post office.
- Ensured that all safety standards are met while providing care in the home setting.
- Provided transportation for clients when necessary, ensuring they arrive safely at destination points.
- Maintained clean and well-organized environment for client happiness and safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Corrections Officer
Missouri Department Of Corrections
Vandalia, MO
09.2015 - 04.2020
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Maintained records of inmate activities and progress towards rehabilitation goals.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
- Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Attended regular trainings and maintained appropriate certifications.
- Conducted routine and emergency head counts.
- Assisted in restraining violent and unruly inmates.
- Conducted cell and illegal substance checks.
- Maintained daily logs of shift activity.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Dispatcher
Pike County Sheriff's Department
Bowling Green, , Missouri
10.2011 - 09.2015
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
Education
High School Diploma -
Louisiana High School
Louisiana, MO05-2005
Bachelor of Science -
Strayer University
Washington, DCSkills
- Calendar Management
- Office Administration
- Scheduling
- Mail handling
- Call handling
- Business Administration
- Clerical Support
- Spreadsheet Management
- Customer Service
- Data Entry
- Verbal Communication
- Bank Deposit Reconciliation
- Multi-line phone proficiency
- Billing and coding
- Positive Attitude
Timeline
Water Office Assistant
The City of Louisiana
08.2023 - Current
In Home Healthcare
Melody Chatman (Neils)
12.2020 - Current
Corrections Officer
Missouri Department Of Corrections
09.2015 - 04.2020
Dispatcher
Pike County Sheriff's Department
10.2011 - 09.2015
High School Diploma -
Louisiana High School
Bachelor of Science -
Strayer University