Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Cheng

Placentia,CA

Summary

A communications and administrative specialist with 15+ years of professional and volunteer experience in project coordination and media content creation. Highly organized and detail-oriented with proven leadership, organizational and customer relations skills.

Overview

28
28
years of professional experience

Work History

Client Experience Coordinator

ProTec Building Services
07.2022 - Current

Company Overview: ProTec Building Services is a HOA general contractor maintaining over 1500 communities in Southern California and Nevada.

  • Prioritize, manage and schedule multiple construction work orders simultaneously from inception to completion.
  • Oversee estimations team and lead weekly meetings to help prioritize and manage their assignments and ensure deadlines are met.
  • Enhance and maintain team productivity with regular communication and progress updates for account managers.
  • Strengthen operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Manage project timelines for successful completion, ensuring milestones and deadlines were met.
  • Ensure customer satisfaction by maintaining timely correspondence with homeowners and community managers and addressing concerns professionally.


Office Assistant

The Arbor Learning Community
09.2018 - 05.2022

Company Overview: Non-profit, homeschool organization providing in-person academic and enrichment classes for students from first grade through high school

  • Curated and managed social media content for Facebook and Instagram
  • Created content for weekly newsletter using Mailchimp software
  • Produced and updated content for webpage
  • Designed flyers and various promotional material for events
  • Utilized Jackrabbit software to process student records; update, prepare, and compile enrollment and student data as requested
  • Assist in overall operations for the learning center, including student supervision, teacher's assistant, running errands, general office work


Teacher

Integrity Christian School
09.2014 - 05.2016
  • Company Overview: Private school satellite program providing academic and enrichment classes for home educated students
  • Taught American history to students from kindergarten to second grade
  • Developed weekly lesson plans that included engaging educational instruction and activities that were taught in the classroom
  • Taught Art to students from kindergarten to second grade
  • Developed weekly lesson plans to teach students about the history of artists, and instructed students to create artwork utilizing various art mediums
  • Private school satellite program providing academic and enrichment classes for home educated students

Communications Specialist

Far East Broadcasting Company (FEBC)
05.1997 - 12.2004

Company Overview: International radio network broadcasting in 145 languages in 50 countries


  • Maintained communications with dozens of field offices worldwide to collect information and produce written communications for US donors
  • Writer and proofreader for publications, including press releases, newsletters and brochures that were distributed to local media and donors in the United States
  • Assisted communications director with administrative duties and communications efforts with field offices overseas
  • Wrote and produced weekly news report for 'Inside Asia Today' radio program
  • News radio broadcaster for weekly radio program, 'Inside Asia Today.'
  • Researched and wrote grants to acquire funds for FEBC's worldwide radio ministry
  • International radio network broadcasting in 145 languages in 50 countries

Education

BA - Communications

Biola University
La Mirada, CA
06.1997

Skills

  • Detail-oriented
  • Communication skills
  • Organizational skills
  • Microsoft Office (Word, Excel, Powerpoint)
  • Jackrabbit Classroom Software
  • WordPress
  • Canva Design Software
  • Mailchimp Newsletter Software

Timeline

Client Experience Coordinator

ProTec Building Services
07.2022 - Current

Office Assistant

The Arbor Learning Community
09.2018 - 05.2022

Teacher

Integrity Christian School
09.2014 - 05.2016

Communications Specialist

Far East Broadcasting Company (FEBC)
05.1997 - 12.2004

BA - Communications

Biola University
Melinda Cheng