Melinda Christiansen
Erie,PA
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounts payable and receivable with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
11
11
years of professional experience
Work History
Accounting Clerk
THE WARREN COMPANY
07.2021 - Current
- Answer phones and greet and assist visitors
- Prepare daily and weekly payroll for 35 employees
- Create approximately 20 shipping orders per day
- Daily mail pickup and deposit preparation/drop-off
- Organize and maintain filing
- Order office supplies
- Collect payments, credit accounts and correct billing, and make arrangements with customers
- Process accounts payable invoices and prepare payments
Executive Housekeeper
Holiday Inn Express & Suites
08.2019 - 09.2020
- Manage housekeeping staff of 20
- Create daily work assignments for staff
- Order supplies for Laundry and Housekeeping
- Clean rooms, make beds, and inspect rooms following company standards
- Maintain inventory for hotel
- Hire and lay off employees
- Streamlined operations and prioritized efficiency to increase customer satisfaction by 22%
Program Assistant 1
State of South Dakota - Dept. of Military
06.2018 - 05.2019
- Maintain daily operations of Army Lodging program for Western side of state
- Manage key entry system
- Create reservations, check in and out guests, provide customer service and billing assistance
- Maintain budget and order updating items for rooms/program
- Create weekly and monthly reports and presentations
- Manage housekeeping staff of 5-8
Staff Assistant III
PENNINGTON COUNTY
08.2015 - 02.2018
- Manage daily office operations and maintenance of equipment
- Design electronic file systems and maintain electronic and paper files
- Prepare office vouchers, monthly reporting, weekly deposits, order supplies, and help maintain budget
- Schedule building rentals, check in and out building keys, maintain logs
- Create weekly and monthly reports and presentations
- Design promotional materials and newsletters
- Answer multi-line telephone, handle all incoming and outgoing correspondence
Training Supervisor, Quality Assurance Supervisor
TMONE
12.2012 - 01.2015
- Recruited, managed, and mentored 50 new customer service representatives per year
- Monitored the daily activities of 25 customer support teams
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interviewed, hired, and trained new quality customer service representatives
- Provided a high level of product and leadership support to representatives and clients
- Effectively communicated with team members to maintain clearly defined expectations
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
Education
Bachelor of Science - Accounting
Northern State University
Aberdeen, SD05.2027
Bachelor of Arts - Music Performance, Communications, Math
Black Hills State University
Spearfish, SD12.2012
Skills
- Data Entry and 10-Key
- Invoice balancing and Processing
- Vendor invoice processing
- General Ledger Entries
- Bill Payment and Recordkeeping
- Payment verification and Cash Management
- Bookkeeping Support
- Accounts Payable
- Microsoft Office
Customer Service
Exceptional
Math Skills
Exceptional
Administrative Experience
Over 5 years
Problem Solving
Creative
Timeline
Accounting Clerk
THE WARREN COMPANY
07.2021 - Current
Executive Housekeeper
Holiday Inn Express & Suites
08.2019 - 09.2020
Program Assistant 1
State of South Dakota - Dept. of Military
06.2018 - 05.2019
Staff Assistant III
PENNINGTON COUNTY
08.2015 - 02.2018
Training Supervisor, Quality Assurance Supervisor
TMONE
12.2012 - 01.2015
Bachelor of Science - Accounting
Northern State University
Bachelor of Arts - Music Performance, Communications, Math
Black Hills State University