Melinda Clayton
Customer Service Manager
Montgomery,AL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Store Manager
Cash Quick
10.2018 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Office Assistant Specialist
Ashley Furniture Homestore
08.2014 - 10.2019
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Created detailed expense reports and requests for capital expenditures.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Associate of Arts - Business/Finance
Virginia College-Montgomery
Montgomery12.1993
High School Diploma -
Sidney Lanier High School
Montgomery, AL05.1992
Skills
- Fax
- Manage Budget
- Shift Checklists
- Time Management
- Financial Statements
- Accounting Techniques
- Microsoft Office
- Customer Service
- Staff Management
- Order Supplies
Timeline
Store Manager
Cash Quick
10.2018 - Current
Office Assistant Specialist
Ashley Furniture Homestore
08.2014 - 10.2019
Associate of Arts - Business/Finance
Virginia College-Montgomery
High School Diploma -
Sidney Lanier High School
Similar Profiles
Lesia WareLesia Ware
Loan Manager at Quick Cash Financial ServicesLoan Manager at Quick Cash Financial Services
Kiara JacksonKiara Jackson
Manager at Tennessee Quick CashManager at Tennessee Quick Cash
Christina CappsChristina Capps
Office Manager at Nation's Quick CashOffice Manager at Nation's Quick Cash