Melinda Conant

• Evaluate and provide benefit solutions to clients based on their individual needs
• Prospecting leads including cold calls and cold walks into businesses
• Coordinate benefits enrollment
• Manage customer accounts including billing, claims filing and follow up
• Collected testimonials to help with future customer conversations
• Closed 1 in 4 initial customer meetings
• Sold $150K worth of product in the first six months ($130K new business)
• Ranked in the Top 20 New Sales Reps in the nation

(laid off as part of a company-wide RIF)

• Led staffing strategy and execution for Slack's High Touch (most senior) Customer Success Management team
• Delivered in-depth talent mapping to help identify and replicate strong performers
• Executed on interdepartmental 8-month Recruitment Communications project to update external messaging templates that reached 2 Million candidates annually
• Partnered with leadership to align staffing with new company-wide compensation guidelines
• Maintained 98% offer close rate
• Served on special operations group called The Closers Club to train Recruiters at Slack / Salesforce how to successfully negotiate and close tough recruitments successfully

• First internal Recruiter / HR professional ever hired
• Managed full life-cycle recruitment processes for every department including: Sales / Marketing / Product / Engineering / Customer Support / Business Operations
• Increased staff size from 65-112 employees in 18 months
• Hired 4-5 full-time employees / month
• ERG Lead: Queers of OpenSesame
• Created competency-based recruitment model including interview tools and team training
• Researched, selected and implemented company-wide job fit assessment tool
• Created Referral Bonus program including internal communication campaigns which saw 30% increase in referral bonus submissions and hiring
• Trained all new Recruitment team hires
• During hiring slowdown, partnered with Finance to collect $1.4 Million in overdue accounts in 3 months

• Led Recruitment for Software division of Kaufman Hall (now Syntellis) including Product / Engineering / Marketing / Sales / Implementation / Support
• Reduced recruitment agency usage by 70%
• Led development of new Careers page on KHA website by partnering with Marketing and HR team
• Created and delivered company-wide Interview Best Practice training

(laid-off as part of a company-wide RIF)

• Responsible for recruiting professionals in Sales, Marketing, Product Management, UX / UI Design and Business Operations in local and remote offices
• Developed and implemented company-wide, competency based recruitment strategy
• Developed and implemented company-wide training on effective and legally compliant interview techniques

• Digital Creative staffing to place: Front-end Web Developers, Account Directors, SEO / Online Marketing, Creative Directors, Animators and Illustrators

(laid off as part of a company-wide RIF)

• Responsible for recruiting Product Management, Marketing, Product Design and UX / UI teams.

• Managed full-lifecycle recruitment for domestic and international staff
• Responsible for staffing East Africa and Middle East country programs (up to $150M programs)
• Coached global teams on recruitment process strategy and ideal staff structures
• Created and lead trainings domestically and overseas on recruitment strategy and ideal interview technique (trained teams in Kenya and Sudan)

• Clients Included: IBM, Microsoft, Accenture, and Siebel